Manuals / Pitney Bowes / Computer Equipment / All in One Printer

Pitney Bowes DA550 Serial Pin Connector Diagram, Motor Problems Barcode Problems Other Problems

Models: DA550 DA500

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Chapter 6

Troubleshooting

This chapter lists some com- mon printer problems and offers suggestions on how to fix them.

In this chapter:

Problems and Solutions 6-2

Feed Problems	6-2
Print Quality Problems ..	6-3
Interface Problems	6-4
Serial Pin Connector
Diagram	6-5
Motor Problems	6-6
Barcode Problems	6-6
Other Problems	6-7

Image 73

Pitney Bowes DA550, DA500 manual Serial Pin Connector Diagram, Feed Problems Print Quality Problems Interface Problems

Contents

DA500/DA550 Page Table of Contents Table of Contents Appendix A, Control Panel Menus Appendix B, SpecificationsIndex Table of Contents Chapter Introduction Using This GuidePrinter Basics DA500/DA550 Printer Overview Using This Guide System RequirementsOperating System Parallel CableOnline Help DA500/DA550 Printer Overview Getting HelpPhone Support Before You CallPage Ordering Supplies Important Safety Notes Assembling DA500/DA550 Package Contents Setting Up DA500/DA550This chapter Setting Up the DA500/DA550 Printer Unpacking the Printer Package Contents Setting Up the DA500/DA550 Setting Up the DA500/DA550 PrinterChoosing a Location for Your Printer Important Safety NotesPage Assembling the DA500/ DA550 Attach the Wire Frame to the PrinterInstall the Sliding Fence Position the Output Stacker Tray Connecting the Parallel Cable or Serial Cable Connecting the DA500/ DA550 to Your ComputerSetting Up the DA500/DA550 Printer Connect the Power Cord Setting Up the DA500/DA550 Printer Connecting to PowerTurn Power on Turning On DA500 DA550Install the Ink Jet Cartridges Color & Black Page Removing the Ink Jet Cartridges This page is intentionally blank DA500/DA550 Basics Speed pieces per hour DA500/DA550 Basics Printer FeaturesPrint Qualities Internal FontsDA500/DA550 Basics Printer FeaturesWidth Height Thickness Maximum MinimumBlock Separators Setting Up a JobDA500/DA550 Basics Setting Up a Job OutputStacker Tray Control PanelOutput Area Exit Rollers Not ShownSet the Separator Gap Setting the Separator Gap Setup Example Using # 10 Envelopes Lock Lever Heavy material Set the Feed AnglePosition the Sliding Fence Load Material Feed Ramp Adjust the Media Thickness Lever Adjust the Upper Exit Rollers Output Stack Height Print a Test Piece This chapter Using DA500/DA550 With Your ComputerPrinter Driver Software Using the DA500/DA550 with Your ComputerPage Selecting Printer Properties Using Printer Properties WindowUsing the Printer Properties Window Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Using the DA500/DA550 with Your Computer Page Windows Application Envelope Designer PlusUsing the DA500/DA550 with Your Computer Printer Maintenance Cleaning Caution Printer MaintenancePreventive Maintenance Print Quality ProblemsFloor Assembly Top Cover Printer Maintenance Exit Rollers SensorPrinting Alignment DA550 only CmykEnter Cmyk Cmyk Cmyk Cmyk This page is intentionally blank Feed Problems Print Quality Problems Interface Problems Serial Pin Connector DiagramMotor Problems Barcode Problems Other Problems Feed Problems TroubleshootingProblems and Solutions Problem Intermittent FeedProblem Address Smudging Problem No PrintProblem Address Printing is not Sharp Problem Unwanted Bolding Interface ProblemsProblem Addresses Walking Problem No Communications Printer Does Not RespondSerial Pin Connector Diagram Troubleshooting Connector DiagramBarcode Problems Troubleshooting Motor ProblemsProblem Barcode Lower Right is not Printing MentProblem Address too High Troubleshooting Barcode Problems Other ProblemsProblem Paper Out or Paper Jam Problem Shuttle JamProblem Out of Memory Problem Memory Card ErrorAppendix a Using the Control PanelAppendix a Control Panel Menus Using the Control PanelThis Button Does This EjectMenu Using the MenusEnter Appendix a Control Panel Menus Using the Menus Appendix a Control Panel Menus Using the Main Menu Main Menu Menu Options Distance to Right Left Margin Appendix a Control Panel Menus Address LayoutLine Spacing Distance to Bottom Bottom MarginOrientation Orientation Control Address LayoutOFF Line Appendix a Control Panel Menus Print Quality Appendix a Control Panel Menus Font Selection Outline Appendix a Control Panel Menus Font Selection BarcodeLocation Appendix a Control Panel Menus BarcodeDigit On / Off Digit barcode. no 11 Digit Barcode will Print BarcodeGet Addresses Appendix a Control Panel Menus Address RecoveryClear Memory Page Load Appendix a Control Panel Menus Job SettingsSave Appendix a Control Panel Menus Job SettingsAppendix a Control Panel Menus Using the Setup Menu Menu Options Setup MenuOFF Appendix a Control Panel Menus Heavy Media ModeAppendix a Control Panel Menus Test Print Head Appendix a Control Panel Menus Purge Print Head Lines Per Address Parity Baud RateLine Termination Communications Word LengthAppendix a Control Panel Menus Hex Dump Mode Hex Chart Example Appendix a Control Panel Menus Language Symbol SetInch / Millimeter Menu Languages LanguageEnvelope Feed Delay Auto Envelope Eject Appendix a Control Panel Menus ROM Revision Number Appendix B Appendix B Specifications Equipment Specifications Print Modes Print Resolution Address RecoveryFonts Resident Fonts Resident Font EnhancementsCartridge Fonts Downloadable FontsUser-Definable Parameters Barcode Printing PositionThroughput Appendix B SpecificationsBlack Printing DA500 Draft Letter Executive 10,000/hr DA550 DA550 Draft Letter Executive 000/hrEffective Print Area Stacker CapacityPrint Position Accuracy Printhead/InkJet CartridgesEnvironmental Limits Recommended Usage Noise LevelApproved Media Appendix B Specifications Material SpecificationsMaterial Notes Appendix B Specifications Material Specifications Envelope Sizes This page is intentionally blank Index Index SymbolsIndex Index Index Index Sv61026Revb