Pitney Bowes DA550 Troubleshooting Barcode Problems Other Problems, Problem Address too High

Troubleshooting • 6

Barcode

Problems (continued)

Other Problems

Problem	Address too High
Reason:	Address field is within 1/10" of the top edge
	of the media.
Solution:	Move address field down to within DMM
	specifications.

Problem	Paper Out or Paper Jam
Reason:	Input area is empty.
Solution:	Refill the input area.
Reason:	H-Block separators not adjusted correctly.
Solution:	Adjust the H-Blocks to the thickness of the
	material you're running. See page 3-7.
Reason:	Paper jam obstructing paper path.
Solution:	Clear obstructed path.
Reason:	Dirty paper feed sensor.
Solution:	Clean sensor with compressed air. See page
	5-3.

Problem	Shuttle Jam
Reason:	Envelope thickness lever is set too low for
	material.
Solution:	Open the transport door and adjust the media
	thickness lever. See page 3-15.
Reason:	Lower rail shaft dirty.
Solution:	Wipe lower rail shaft clean.

Pitney Bowes DA500/DA550 Operator Guide 6-7