Pitney Bowes DA550, DA500 manual Problem No Print, Problem Address Smudging

Troubleshooting • 6

Print Quality Problems

Problem	No Print
Reason:	Ink cartridge problem.
Solution:	Purge ink cartridge (pg A-23).
	Clean cartridge jets with soft cotton
	cloth and water (in line with colors as
	shown).
	Change to a new cartridge.
Problem	Gray or Light Print - Black Ink
	Off Color or Low Intensity - Color Ink -
	DA550 only
Reason:	Ink supply is low.
Solution:	Check adjustment of the media thickness lever
	(page 3-15). If this fails to correct the problem,
	replace ink cartridge (pages 2-13, 2-15).
Problem	Address Smudging
Reason:	Incorrect media thickness lever setting.
	Ink may not dry on very high gloss material.
Solution:	Check whether media thickness lever is ad-
	justed too low (page 3-13).
	Try using less glossy material.
	Check exit rollers.
Problem	Address Printing is not Sharp
Reason:	Incorrect media thickness lever setting. Also,
	unsuitable material.
Solution:	Check whether envelope thickness lever is
	adjusted too high (page 3-15).
	Print quality is less sharp when using Tyvek,
	recycled or glossy media.

Pitney Bowes DA500/DA550 Operator Guide 6-3