Troubleshooting
When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
Code | Try this to solve the problem: | |
Password | When the device lock feature is enabled, you | |
must enter the password you set for the device. | ||
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| When using the device for the first time or | |
PIN | when the PIN requirement is enabled, you | |
must enter the PIN supplied with the SIM or | ||
| USIM card. You can disable this feature by | |
| using the Lock SIM card menu. | |
| Your SIM or USIM card is blocked, usually as a | |
PUK | result of entering your PIN incorrectly several | |
times. You must enter the PUK supplied by | ||
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| your service provider. | |
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| When you access a menu requiring the PIN2, | |
PIN2 | you must enter the PIN2 supplied with the SIM | |
or USIM card. For details, contact your service | ||
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| provider. | |
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Your device displays network or service error messages
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When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
You cannot access some options without a subscription. Contact your service provider for more details.
Troubleshooting
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