Pitney Bowes DA500, DA550 Interface Problems, Problem Unwanted Bolding, Problem Addresses Walking

6 • Troubleshooting

Print Quality Problems (continued)

Problem	Unwanted Bolding
Reason:	Escape sequence turning on bold or bold
	selection in printer's menu options is set to bold.
Solution:	Turn off bolding in software and/or turn bold
	selection in printer menu OFF. See Appendix A
	for instructions. If problem still exists, call Pitney
	Bowes for service.

Interface Problems

Problem	Addresses "Walking"
Reason:	Incorrect Address Setup.
Solution:	Count carriage returns and line feeds and adjust
	Lines Per Address to the same number. Also
	check line termination: Typical, CR=CR; LF=LF.
	Other choices, (CR=CR+LF;LF=LF), (CR=CR;
	LF=CR+LF), (CR=CR+LF;LF=CR+LF), double
	spacing.

Problem	No Communications; Printer Does Not
	Respond
Reason:	Incorrect print driver, bad parallel or serial cable,
	bad printer controller board.
Solution:	Use DA500/DA550 print driver; replace parallel
	or serial cable. Make sure cable connections are
	tight, and that they are correct. Refer to serial
	pin diagram on the next page. If the problem still
	persists, call Pitney Bowes for service.
	Clear memory (pg A-16).
	Cycle power.

6-4 Pitney Bowes DA500/DA550 Operator Guide