www.kodak.com/go/support 55
6Troubleshooting
For step-by-step product support, visit www.kodak.com/go/z980support and select
Step-by-Step Solutions and Repair.
Camera problems
If Try one or more of the following
Shutter button
does not work.
■Turn on the camera (see page2).
■If the Portrait switch is in the Portrait position, only the Portrait Shutter
button works. See page4.
■Transfer pictures to the computer (see page48), delete pictures from
the camera (see page24), switch image storage locations (see
page44), or insert a card with available memory (see page 5).
Camera does not
turn on.
■Install new batteries (see page1).
■Charge rechargeable batteries.
Camera does not
turn off.
■Remove the battery, then reinsert or replace it. If the camera still does
not function, visit www.kodak.com/go/z980support and select
Step-by-Step Solutions and Repair.
Pictures remaining
number does not
decrease after
taking a picture.
■The camera is operating normally. Continue taking pictures.
Stored pictures are
corrupted.
■Transfer the pictures to the computer (see page48), then format the
card or internal memory (see page46).
CAUTION: Formatting a card deletes all pictures and videos,
including protected files.
■Retake pictures. Do not insert/remove card while the camera is on.
Keep rechargeable batteries charged.