Kohler K-3402-EB, K-3385-EB, K-3378-EB manual Symptoms, Probable Cause, Corrective Action

TROUBLESHOOTING GUIDE FOR RIALTO, SAN RAPHAEL, PILLOW TALK AND CABERNET

SYMPTOMS	PROBABLE CAUSE					CORRECTIVE ACTION
Poor flush.	A. Low tank water level.					A. Check water level in tank, ad￿
						just per start￿up instructions.
	B. Supply stop not fully open.					B. Fully open supply stop.
	C. Low bowl water level.					C. Adjust per		start￿up instruc￿
	D. Water pressure below 30 psi.					tions.
						D. Increase running water pres￿
						sure.
Poor rim wash.	A. Same as A, B, C, D for poor flush.					A. Same as A, B, C, D for poor
						flush.
Toilet does not shut off	A. Defective flush ball.					A. Replace flush ball.
but water is not flowing	B. Defective or dirty flush valve gas￿					B. Clean	or replace flush		valve
into the overflow.
	ket.					gasket .
	C. Leaky float valve seat.					C. Replace seat washer.
Toilet does not shut off	A. High	water		level in		A. Adjust water level. (See start￿
and water is flowing into	tank.					up instructions.)
the flush valve overflow.
	B. Leaky float ball.					B. Replace float ball.
Bowl seal does not re￿	A. Seal screw needs adjusting.					A. Adjust seal screw per start￿up in￿
cover.						structions.
						NOTE: May be caused by tem￿
						porary reduced water pres￿
						sure.
Toilet leaves an odor.	A. Toilet is dirty.					A. Clean rim holes, bowl, and trap￿
						way	with	disinfecting	bowl
						cleaner.
	B. Crack in bowl allows sewer gas					B. Replace toilet.
	into the room.
Toilet overflows.	A. Toilet is clogged.					A. Use plunger to unclog toilet.
Excessive noise.	A. High	pressure/high flow				A. Partially close supply stop.
	rate.	screw		not	correctly ad￿	B. Check water seal, readjust per
	B. Seal
	justed.					start￿up instructions.
	C. Plunger		needs		lubrica￿	C. Lubricate plunger with silicone
	tion.					lube.
	D. Plunger		needs		replac￿	D. Replace
	ing.					plunger.

- 11 -