Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
Issue | Possible Cause | Solution |
My air conditioner is | Unit is not receiving | Make sure the unit is |
not functioning at all. | power. | plugged in to a |
|
| grounded outlet. |
| LCDI power cord is | Press the Reset button |
| tripped. | on the LCDI cord. |
| Insufficient power. | Move the unit to |
|
| another outlet. Check |
|
| your circuit breaker. |
|
| (Refer to the rating |
|
| label on the back of |
|
| the unit to determine |
|
| the Amperage draw). |
| Water reservoir is full. | Drain the unit and |
|
| restart. |
| Control panel is | If no indicator lights |
| disconnected. | turn on, contact |
|
| customer service. |
My remote control | Batteries not installed. | Install new batteries. |
does not work and the | Bad batteries. | Replace the batteries. |
indicator light on | Batteries installed | Reinstall the batteries |
remote does not turn | incorrectly. | correctly. |
on. | A defective remote | Contact customer |
| control. | service. |
My air conditioner is | The unit is not level. | Make sure the unit is |
making a loud noise. |
| on a level surface. |
| A foreign object has | Remove the object |
| jammed the fan. | from the fan. |
| The floor below the | Move the unit to a |
| unit is uneven. | level surface. |
My air conditioner is | Unit may have been | Shut off the unit. Let |
making a continuous | shipped on its side. | the unit sit on a level |
metallic knocking or |
| surface for at least 24 |
pinging sound. |
| hours and restart. |
| Damaged compressor. | Contact customer |
|
| service. |
My air conditioner is | Drain plug is removed. | Attach the drain plug. |
leaking. | Cracked base pan. | Contact customer |
|
| service. |
My air conditioner runs | The air conditioner | Contact an electrician |
for a little while and | may be plugged into | if the unit works in a |
then it trips the power | an outlet that can not | different room or |
cord or the circuit | supply the correct | circuit. |
breaker. | amount of current. |
|
The control panel | Unit may have a faulty | Contact customer |
lights blink randomly. | control panel. | service. |
No air comes out the | The unit is designed to | This is normal |
left side of the air vent. | blow air from the right. | operation. |
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