The Batch Scan setup button opens the setup dialog box, see 8 on the previous page.

The preferences tab changes scanner preferences. For more on preferences options, see page 40. For information on color matching, see page 65.

When saving Batch Scan images in the PICT format, if the file width exceed 4096 pixels, the file is saved in the TIFF format automatically.

Appendix

Troubleshooting

This section covers minor problems with scanner operation. For major problems or damage, or if a problem continues to reoccur frequently, contact your dealer or a Konica Minolta service facility.

SYMPTOM or MESSAGE

SOLUTION

The scan-setup tab specifies if images are cropped automatically as well as output size and resolution. See page 31 for information on auto cropping. See pages 32 and 46 through 49 on how to make, save, and load scan settings.

The exposure-control tab controls the scanner exposure. See page 42 on how to make, save, and load exposure settings.

The auto-processing tab specifies the parameters for Digital ROC (p. 51), Digital GEM (p. 52), Digital SHO (p. 52), and Pixel Polish (p. 36) image processing.

When starting up the utility software, could-not- confirm-scanner-connection message appears.

“Unknown error. Confirm other DiMAGE Scan software is closed” message appears.

The utility software freezes or the scanning time increases.

Unusual image color when scanning color negative film.

The scanned image is not sharp.

Images not sharp when using the manual focus dial. Slider displayed in the manual focus dialog box.

Cannot-verify-home-position message appears during scanning.

The scanner indicator lamp blinks rapidly.

The set-holder message appears.

The insufficient-memory message appears.

The DiMAGE Scan preview image displays unusual color reproduction.

Confirm the cable is securely connected between the computer and scanner. Turn the scanner off and on. Click OK to continue.

Quit all other DiMAGE Scan applications. If the problem reoccurs turn off and restart the computer.

Turn off the scanner. Shut down the image-processing application and increase its memory allocation. Restart the computer and scanner.

Confirm color negative film is selected in the main window, and rescan the image, or color balance the image using the DiMAGE Scan’s image-processing tools. If the problem is not solved, reinstall the DiMAGE Scan Utility.

Select an autofocus option in the preference dialog box, or use point AF or manual focus.

Turn the manual focus dial function on in the preference dialog box.

The film holder was hindered during the scan. Turn off the scanner, and restart the computer.

The scanner door was opened during setup. Close the door, and shut down and restart the scanner and DiMAGE Scan Utility.

Reload the holder into the scanner.

Increase the memory requirements for the host application. If multiple images have been scanned, close and relaunch the host application.

Remove the film holder and close the scanner door. Press shift+control+I (Windows) or command+shift+I (Macintosh) to initialize the scanner.

The image-correction tab specifies image processing applied to the scanned images. See page 64 on how to load image-correction Jobs.

The auto-setting functions automatically correct the scanned image: the tone curve and histogram option improves color and contrast: the brightness, contrast, and color-balance option improves contrast and brightness: the hue, saturation, and lightness option improves satura- tion.

Closing the scanner door

If the door does not close automatically, it can be closed manually with the supplied reset tool. Insert the tool into the hole on the side of the scanner until the latch releases the door. Do not force the tool into the scanner.

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Batch scan utility

69