Technical support
Please contact your dealer for information regarding installation, USB interface recommenda- tions, or application compatibility. If your dealer is unable to help you, contact an authorized Konica Minolta service facility. Please have the following information ready when calling Konica Minolta technical support:
Installed files and folders
The following files and folders marked with a gray field are installed in the computer system at the same time as the DiMAGE Scan Utility application software. For the location and names of the installed scanner profiles, see the scanner color profiles section on the facing page.
1.The name and model of your computer and operating system.
2.The available application RAM and hard disk space.
3.Other connected USB devices.
4.DiMAGE Scan Utility version number. The version number is displayed by placing the mouse pointer on the status bar in the main window.
5.A description of the problem.
6.Any message that appears on the screen when the problem occurs.
7.The frequency of occurrence.
Scanner color profiles
Scanner color profiles are automatically installed with the DiMAGE Scan Utility software. These profiles have been included for advanced color matching with
Windows 98, 98SE, Me: [Windows] > [System] > [Color]
Windows 2000: [WINNT] > [System32] > [Spool] > [Drivers] > [Color]
Windows XP: [Windows] > [System32] > [Spool]
Mac OS 9: [System] > [ColorSync profile]
Mac OS X: [Library] > [ColorSync] > [Profiles]
Uninstalling the DiMAGE Scan Software
When using Windows, select Remove DiMAGE Scan Elite 5400 2 from the DiMAGE Scan folder in the program option of the start menu.
Simply follow the instructions in the windows to complete the operation.
Windows
Windows
(98, Me,
XP)
OR
WINNT
(2000)
Mac OS 9
Systemfolder
Twain.dll
Twain32.dll
Twunk_16.exe
Twunk_32.exe
System
or
System 32
Twain_32
Application support
Extensions
DICEMLT005.dll
DRAGMLT003
MCMLDS.dll
MFSBaseLib2892.dll
MFSLib2892.dll
MFSIFLib2892.dll
MFS003.cpl
PQueen20.dll
DS Elite5400 2
DS Elite5400 2
DICEMLT005 Library
DRAGMLT003 Library
DS Elite5400 2 Driver
MCM Library DS
MFSBaseLib2892
MFSButton Monitor2892
MFSLib2892
MFSIFLib2892
Queen20Lib
To uninstall the DiMAGE Scan software from a Macintosh computer, place the DiMAGE Scan
Mac OS X
Application support | DS Elite5400 2 |
the list box in the installer dialog box. Confirm the location of the software. Click the uninstall button to remove the software from the com- puter.
Library
CFMSupport
DICEMLT005 Library
DRAGMLT003 Library
MCM Library DS
MFSBaseLib2892
MFSButton Monitor2892
MFSLib2892
MFSIFLib2892
MFSIOUsb2892.bundle
Queen20Lib
70 | Appendix | 71 |