Konica Minolta Scan Multi PRO instruction manual Trouble Shooting, Solution

TROUBLE SHOOTING

SYMPTOM or MESSAGE SOLUTION

The computer will not start up after connecting the scanner.

DS_Multi PRO does not appear in the Import drop down list.

“Could not establish connection with scanner.”

“Setting up now. Remove the film holder.”

Indicator lamp blinking rapidly (8Hz).

Indicator lamp lights red.

“Set film properly…”

“Set 35mm film holder properly.”

“Set Universal film holder properly.”

“Could not recognise the film type.”

“Insufficient Memory”

“Setting up now. Remove the film holder.” appears when the film holder is not loaded.

Scanning takes an extremely long time.

•Shut down the computer and all the devices in your SCSI or IEEE 1394 chain, then check the SCSI or IEEE 1394 cables and AC power cord.

•Make sure the plug-in module has been placed in the correct folder. See page 26.

•Indicator lamp is off - Turn the DiMAGE Scan Multi PRO on, then restart your system.

•Remove the film holder and click on [OK].

•Scanner door opened during setup. Close scanner door.

•Remove the optics locking screw on the bottom panel of the scanner.

•Insufficient amount of light. Contact a Minolta service Facility.

•Load film into the film holder.

•Set the correct film type.

•Set the correct film type.

•Set the film type manually.

•Increase the memory requirements for the host application.

•If you have scanned multiple images, close and relaunch the host application.

•Contact a Minolta Service Facility to change the fluorescent lamp.

•When an image of more than about 950 MB is scanned on Windows98 (SE) or Windows Me, the scanning speed may become extremely slow. To avoid this, reduce the image size to about 950 MB or smaller by lowering the input resolution or changing the cropping area.

•With Macintosh, the scanning speed may become extremely slow when a large size image is scanned using the Utility software. To avoid this, use the Plug-in function.

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