Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:
•The name of your service provider.
•The actual error message or problem you are experiencing.
•The steps you took to reproduce the problem.
•The phone’s electronic serial number (ESN). To find the ESN:
a.Remove the battery.
b.Locate the white label on the back of the phone. Your phone’s
110 | Getting Help |
