Customer support, Getting Help, Qualified service | Kyocera K342

14GETTING HELP

Customer support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number, such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail.

For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com

•Email: phone-help@kyocera-wireless.com

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

•Customer support phone numbers are also available in the following countries:

Argentina: 0-800-666-0052

Australia: 1-800-507-000

Brazil: 0-800-55-2362

Chile: 800-43-1212

Colombia: 01-800-700-1546

India:	Toll free#: 1-600-121214
	Toll#: 0124-284-5000
Mexico:	001-866-650-5103
New Zealand:	0-800-990-100
Panama:	001-800-201-1984
Peru:	0-800-51-934
Puerto Rico:	1-866-664-6443
Venezuela:	0-800-100-2640

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s electronic serial number (ESN).

–To locate the ESN select Menu →

Phone Info → Build Info and scroll down to ESN: for the 11-digit number.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

68	Getting Help

Image 74

Kyocera K342 manual Customer support, Getting Help, Qualified service

Contents

Page User Guide for the Kyocera K342 Phone Optimize your phone’s performance Use with care Standard Battery Contents Recharging the battery Installing the batteryCharging the battery Getting Started General safety guidelines Caring for the batteryAccessing keypad shortcuts Common causes of battery drain Menu options Shift key changes the text mode in text entryGetting to know your phone OK key selects a menu item or option Battery strength Taking a picture or lights when you have a message orExternal screen displays time, caller ID, signal Mode, press and hold until you hear two beeps Contents of the main menu are as follows Using menusAccessing menu items Performing basic functions Understanding screen icons Silencing an incoming call Making a callAnswering a call Making and Answering Calls Redialing a number Using the speakerphoneSetting the phone to hold calls Calling a saved number Viewing recent call details Setting missed call alertsDealing with missed calls Changing the hold message Touch dialing Setting up voicemailSpeed dialing Tracking calls Calling emergency servicesTo exit Emergency mode Checking voicemail messages Understanding roaming Timing your callsReceiving data or faxes Setting Airplane mode Using your phone in an airplaneSetting Call Guard Select OK after reading the message Text entry modes Entering LETTERS, NUMBERS, and SymbolsUnderstanding text entry screens Switching default text entry modes Capitalization settingsEntering symbols Entering smileys Quick reference to text entry Customizing your contacts Creating a new contactAdding a code or extension Storing Contacts Assigning a contact to a voice dial list Assigning picture IDClassifying contacts as Personal or Business Assigning number types Sending a vCard Editing a contactErasing a contact Customizing a phone number Checking the Frequent List Setting Fast FindFinding contact information Searching the Contacts directory Using Fast Find Sending and Receiving Text Messages Including prewritten text and symbolsSending text messages Creating a text message Adding a signature Setting sending optionsSettings allows you to choose from Following after pressing Once you have completed the message, select Options Receiving incoming calls while creating messages If you cannot send messagesUnderstanding appended messages Viewing your sent messages Message has been received Retrieving text messagesViewing failed or pending messages Message has been sent to more than one recipient Erasing messages Setting message alertsIf you see the symbol Reading the message Erasing messages automatically Customizing message settingsErasing all messages Creating group lists Creating and editing prewritten messages QuickText To create a new pre-written message, select New Msg Creating a picture message Sending multimedia messagesSending and Receiving Multimedia Messages Press to select Options. Then select Receiving multimedia messages Auto receive modePrompt mode Highlight Auto Retrieve and press To activate Prompt modeViewing multimedia messages Done exits the multimedia message Contents of the Settings menu are as follows Customizing Your Phone Assigning business and personal ringers Silencing all soundsChoosing ringers Setting sounds for your phone Adjusting volume Adjusting key tone volume Setting message alertsUsing shortcuts Setting key length Personalizing the screen Adjusting the backlightingChoosing a different language Changing your banner Changing the display contrast Setting power backlightingSetting numbers to auto-hyphenate Selecting a screen saver Choosing a different time/date format Creating a secure environmentSelecting a color theme Changing your lock code Designating emergency numbers Network settingsSwitching between phone lines Limiting calls Setting the phone to receive data or faxes Data SettingsSetting Com port speed Connecting to a TTY/TDD device Setting position location Voice Commands Setting digit lengthsSetting up a voice dial list Call a contact using the dial number command Using voice commandsCall a contact using the contact name command Access contact information using the find command Enabling expert modeAccess menus using the shortcut name command Display results Waking up the phone Using voice features with hands-free car kitsAnswering using voice commands Answering the phone Ignoring an incoming call Training voice recognitionUntrain voice recognition Using the Camera Accessing camera modeSetting up the camera for photos Tips before operating your camera Press to activate camera mode Select Options Menu options for camera modeRestoring camera menu settings Taking a picture Camera mode indicators and iconsSetting up the video camera Camera key map Recording a video Menu options for video modeHighlight Video Mode and press Video key map Flip open or closed Browsing pictures Accessing filesUsing Media Gallery Browsing images Highlight a display and press to select Browsing soundsBrowsing videos User Guide for the Kyocera K342 Phone Scheduler Using Tools and GamesVoice Memo Alarm Clock Editing, erasing, or sending an event Tip Calculator Setting an alarm clockSetting the QuickAlarm Calculator Stopwatch TimerGamepad Keymap setting Games Press to select New To pause the game, press , then press Brick AttackRace Screen DoodlerSaving a doodle Select then Done Press a number key to move the cursor Resuming a doodle Pairing Using Bluetooth Wireless Technology Necessary, and press to select OK Connecting to a Bluetooth wireless technology deviceBluetooth wireless technology device is added to My Devices Scroll to the device and press to select Disconnect Renaming your phone’s Bluetooth identification Bluetooth wireless technology settingsServices Visible Duration Using the Web menu options Using the Web BrowserConnecting to the Internet Launching the Web Browser Checking Net alerts Setting a Web PromptSearching for a Web site Going to a bookmarked site Getting Help Qualified serviceCustomer support Phone accessories Become a product evaluator Index Hard pause QuickAlarm QuickText, 24 Race 21Brick Attack Doodler Race 21 Unlocking the phone VCard, 20 vibrate, 7 Setting up, 6 volume Earpiece, 8, 35 key beep, 36 ringer