Kyocera KM-C2525E, KM-C3225E, KM-C3232E, KM-C4035E

6-1

6 Troubleshooting

This chapter explains how to solve problems with the machine.

• Solving Malfunctions...6-2

• Responding to Error Messages...6-4

• Clearing Paper Jams...6-15

Contents

Main Operation Guide Page i Taking Advantage of Advanced Functions ii iii iv v DeutschEnglish Page vii Legal and Safety Information viii Legal Information ix Regarding Tradenames x Energy Saving Control Function Automatic 2-Sided Copy Function Paper Recycling Energy Star (ENERGY STAR) Program xi Safety Conventions in This Guide Caution Labels xiii Installation Precautions Environment xiv Power supply/Grounding the machine Handling of plastic bags Precautions for Use Cautions when using the machine xv xvi Cautions when handling consumables xvii Laser Safety (Europe) xviii Safety Instructions Regarding the Disconnection of Power Radio Frequency Transmitter Radio Tag Technology xix About this Operation Guide xx Included Guides xxi Conventions in This Guide Page xxiii Contents Page Page Body Page Operation Panel Part Names 1-5 Touch Panel Copy Screen 2[User choice] screen 3[Function] screen 4[Color func.] ([Colour func.]) screen Printer Screen Displayed by pressing the Printer key. Scanner Screen Displayed by pressing the Scanner key. Ready to copy. 2 Preparation for Usage 2-2 Loading Paper Before Loading Paper Loading Paper into Cassette 1, 2 Page Loading Paper into 3000 Sheet Paper Feeder 2-5 3 Loading Paper in the MP Tray 1 Page 2-7 Setting Paper Type and Size for the Cassettes and MP Tray Specifying Paper Size 2 3 2-8 Specifying the Paper Type 2-9 2 3 4 5 Specifying the Paper Size to the MP Tray 2 Auto Detect 2-11 3 Other Standard Sizes Specify special standard sizes. 1 2 3 Input Size .16 .11 5 Specify the required paper size. Custom Size 2 3 4 5 2-14 6 m .16 11 Specifying the Paper Type to the MP Tray m 1 2 3 Placing Originals Loading Originals on the Platen Caution 2-18 Loading Originals in the Document Processor (option) 46 Precautions on Types of Originals for Document Processor Document Processor Part Names How to Load Originals Page 2-20 Language 1 2 3 Connecting Cables 2-22 Preparing the Printer 4 Network (TCP/IP) Settings 1 2 2-23 5 press [Change #]. 6 7 Included Printer Utilities 2-25 Installing the Software 1 2 3 2-26 Preparing the Scanner Connecting to a Computer 2-27 Scanner Basic Settings 1 2-28 2 3 4 5 Registering User Information 1 2 3 4 2-30 Modifying Common Address Book 2-31 1 2 3 4 Configuring Date/Time and Time Difference 1 2-33 2 3 4 5 Using the Scanner File Utility Registering File Save Folders 1 2 3 Page Setting from a Web Browser Page Page 3-1 3 Basic Operation Basic Copying Procedures 3-3 5 Ready to copy. (Full- Color) 6 7 Page 3-5 Selecting Image Quality Ready to copy. ( Full-Color ) Choose the image quality suited to the type of original. 1 2 3 Adjusting Exposure 1 2 3 3-7 Reducing/Enlarging Auto Zoom 1 2 3 Manual Zoom 1 [Reduce/Enlarge]. 2 magnification. Press [# keys] ([#-Keys]) to enter with numeric keys. Preset Zoom 1 2 3 to copy. XY Zoom 1 2 3 4 5 Duplex Mode One-sided to Two-sided Two-sided to Two-sided AB 3-12 Book to Two-sided Produces two-sided copies from originals such as books and magazines with facing pages. 1 2 ([2-sided/Split]). 3-13 d For [Book J 2 sided] ([Book J 2-sided]), set the copy page order for Finished. 5 mode. Split Mode 1 Two-sided to One-sided Book to One-sided 3-15 2 ([2-sided/Split]). 3 4 Sort Mode Ready to copy. ( Full-Color ) 1 2 3 Interrupt Copy 3-18 Job Reservation Copying can be reserved. (Full-Color ) o 1 2 3 Canceling a Print Job Canceling a Print Job Currently Being Processed 3-20 Scanner Operation Scan an Image for Send E-mail Before using Send E-mail Scan an image for Send E-mail 1 3-21 4 5 6 7 3-22 9 10 11 12 .3 3-24 Scanning an Image for Scan to PC address book or common address book. 1 2 3 3-25 6 7 8 9 .3 Scan an Image Using TWAIN Initiating the Connection from the Machine Initiating the Connection from the Computer Database Connection Setup Before using Database Connection 3-29 Database Connection Setup 1 2 3 4 3-30 5 6 7 8 3-31 9 10 11 to scan. ( )Full-Color Scan an Image for Scan to FTP Before using Scan to FTP Scanning an image for Scan to FTP 1 2 3-33 3 7 4 5 3. 9 to scan. ( )Full-Color Now scanning originals. 3-35 Low-Power Mode Auto Low-Power Mode 3-36 Sleep Mode Auto Sleep Mode 4-1 4 Optional Equipment 4-2 Overview of Optional Equipment Page 4-4 Document Processor Paper Feeder 3000 Sheet Paper Feeder 4-5 Document Finisher 3000 Sheet Document Finisher Job Separator 4-6 Key Counter Inserting the Key Counter Fax Kit Memory Card (CompactFlash) 4-7 Hard Disk Additional Memory Security Kit Page Page Maintenance Caution 5-2 Cleaning Original Platen and Platen Slit Glass Separator Page Maintenance 5-5 Toner Container and Waste Toner Box Replacement 1 Caution Add toner. [C][M] Caution Page Page Page Page Page 6-2 Solving Malfunctions 6-3 6-4 Responding to Error Messages Copy Error Messages 6-5 6-6 6-7 6-8 Printer Error Messages 6-9 6-10 Scanner Error Messages 6-11 6-12 6-13 Scanner Error Codes 6-14 6-15 Clearing Paper Jams Jam Location Indicators Paper misfeed. 6-16 Paper Jam Precautions Cassette 1 1 2 3 Page Cassette 2 Cassette 3, 4 (option) MP Tray Page Page Left Cover 1 Interior Left Cover 2 Interior Fixing Unit Page Page Document Finisher (option) Appendix-1 Appendix Appendix-2 Specifications Body Appendix-3 Copying Performance Appendix-4 Printing Performance Scanning Performance Appendix-5 Paper Feeder (option) 3000 Sheet Paper Feeder (option) Appendix-6 Document Finisher (option) 3000 Sheet Document Finisher (option) Appendix-7 Job Separator (option) Environmental Specifications Page Index Numerics A B C I J K L M Q R S T U V W