Troubleshooting
6-3
Printing is skewed. Are the originals loaded correctly? When placing originals on the platen,
place them face-down and flush against
the original size indicator plates.
page 2-16
When placing originals in the document
processor, align the original width
guides securely before placing the
originals.
page 2-18
Is the paper loaded correctly? Check the position of the paper width
guides. page 2-2
Paper jams frequently
occur. Is the paper loaded correctly? Load the paper correctly. page2-2
Is the paper of the supported type? Is it
in good condition? Remove the paper from the cassette,
turn it over, and reload it. page 2-2
Is the paper curled, folded, or wrinkled? Replace the paper with new paper. page2-2
Are there any loose scraps or jammed
paper in the machine? Remove any jammed paper. page6-15
Is the copy paper damp? Replace the copy paper with new paper.page 2-2
Is special color copy paper being used? Use special color copy paper.
Copies from the optional
document processor
have black lines.
Is the slit glass dirty? Clean the slit glass. page5-2
Copies from the 3000
sheet document finisher
are curled.
Remove the paper from the cassette,
turn it over, and reload it. page 2-2
Printing is wrinkled. Is the separator dirty? Clean the separator. page5-3
Is the copy paper damp? Replace the copy paper with new paper.page 2-2
Is special color copy paper being used? Use special color copy paper.
Is the paper set in a proper orientation? Change the orientation in which the
paper is positioned.
Unable to print. Is the machine plugged in? Plug the power cord into an AC outlet.
Is the machine switched on? Turn the main power switch to on ( |
position).
Is the printer cable connected? Confirm the printer cable is securely
connected. page 2-21
Was the printer switched off when
connecting the printer cable? Switch on the printer after connecting
the printer cable. page 2-21
Is the device in Offline mode? Press the Printer key and press [GO] to
restore Online mode.
Characters are not
printed correctly. Is the printer cable connected? Confirm the printer cable is securely
connected. page 2-21
Are the computer settings configured
correctly? Confirm printer driver and application
software settings.
Print output is not correct. Are the comp uter settings configured
correctly? Confirm printer driver and application
software settings.
Symptom Checkpoints Corrective Actions Reference
Page