4.Locate the groove on the left side of the phone. Unsnap the hooks and remove the back cover.
5.Remove the battery by pulling back on the top edge of the battery.
6.Your phone's serial number is an
7.Write down the serial number.
Note: With your phone turned on, you can also select Menu > Settings > Phone info > Build info to find your phone’s ID number.
Phone activation
Activating your Virgin
Mobile account
Before you can start talking, messaging, or downloading, you need to activate service
with Virgin Mobile. To activate your Virgin Mobile account, do one of the following with your phone's serial number.
•Go to www.virginmobileusa.com and click on Activate.
•Call Virgin Mobile At Your Service at
Programming your phone
Once your account is activated, you need to program your Virgin Mobile phone number into your phone. When you are ready, follow these steps to program your phone:
1.Turn on your phone. Program your phone using the external number keypad. DO NOT use the internal QWERTY keyboard.
2.Dial ##VIRGIN# (that's #-#-8-4-7-4-4-6-#).
3.You are now in the Programming menu. Scroll down to "Activate Phone" and hit "OK”.
4.Your screen will say, "Do you want to activate your phone now ?" Select "Yes".
5.Your phone will connect to the network, and then the screen will say “Hi. Press Start to continue the activation process”. Scroll down to “Start” and hit “OK”.
6.Your phone will say “We’re getting your phone number for you,” then your phone will display your new Virgin Mobile phone number. Write it down.
7.Scroll down to “Finish” and hit “OK” to complete the activation process. Your phone will turn off and back on by itself.
It might take a couple of hours to set up the network. Once set up, your phone displays a text message informing that you can start talking. Also, it may take up to 4 hours for VirginXL, Voicemail, and
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