Kyocera Wild Card manual Getting Help, Customer Support, Qualified service

15 Getting Help

Customer Support

To contact Virgin Mobile’s customer support department for information about your phone, account history, call coverage area, and specific features available to you, such as call forwarding or voicemail:

•Go to www.virginmobileusa.com.

•Dial *VM from your Virgin Mobile phone.

•Dial 888-322-1122 from any phone.

For questions about the phone features, refer to the materials provided with your phone, or visit www.virginmobileusa.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider: Virgin Mobile.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s mobile equipment ID (MEID). To locate the MEID, select Menu > Settings > Phone info > Build info and scroll down to MEID.

Qualified service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

Phone accessories

To shop for phone accessories, visit www.kyocera-wireless.com/store. You may also call us at 800-349-4188 (U.S.A. only) or 858-882-1410.

Product evaluation

To participate in the testing and evaluation of Kyocera Wireless Corp. products, including cellular or PCS phones, visit beta.kyocera-wireless.com.

User Guide 65