LaCie hard disk • DESIGN BY NEIL POULTON | Contacting Customer Support |
User Manual | page 23 |
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6. Contacting Customer Support
Before You Contact Technical Support
Read the User Manual and review the Troubleshooting section.
Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us via the contacts on the following page. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:
Information | Where to Find Information |
LaCie hard disk serial number | Located on a sticker at the back of drive or on the original pack- |
| aging |
LaCie hard disk file format | Mac users: Select the hard drive icon and press Command + I, or |
| press the Control key and choose Get Info. |
| Windows users: Right click the hard drive icon and select Prop- |
| erties. |
Macintosh/PC model | Mac users: Click on the Apple icon in the menu bar and select |
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Operating system version | About this Mac. |
Processor speed | Windows users: Right click My Computer and select Properties |
Computer memory | > General. |
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The brands and models of other internal and external peripherals | Mac users: Click on the Apple icon in the finder bar and select |
installed on my computer | About this Mac. Select More Info... The Apple System Profiler |
| will launch and will list your internal and external peripherals. |
| Windows users: Right click My Computer and select Properties |
| > Hardware. |
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