LaCie hard disk • DESIGN BY NEIL POULTON | Troubleshooting |
User Manual | page 22 |
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5.2. Troubleshooting the Host Connection
Problem | Question to Ask |
The LaCie hard disk is not recognized when the | Verify the System LED status to confirm power. |
interface cable is plugged in. | Verify HBA BIOS recognizes empty hard disk. |
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| Turn off PCI bus power save mode in the host BIOS. |
| Verify the interface connection and try a different interface cable. |
| Connect to a different interface port. |
Operating system does not recognize LaCie | Verify HBA BIOS recognizes empty LaCie hard disk. |
virtual drives. | Before reconfiguring the mode of operation, use the operating system’s Disk Man- |
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| ager to delete partitions on the volume. |
| Ensure the HBA driver is current. |
| Troubleshoot driver: |
| ✦✦ Verify driver active status. For Windows, the Device Manager should show the |
| SCSI icon next to the HBA. For Mac OS X, the Disk Utility should show a SCSI |
| Connection ID for the virtual disks on the physical hard disk drives. Error mes- |
| sages during the driver installation would have indicated issues. |
| ✦✦ Resolve resource conflicts (IRQ, DMA, or I/O). |
| Verify port multiplier (PM) support in the HBA. |
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