Lorex 16 channel security dvr with 500GB hard drive, remote viewing Troubleshooting cont’d, Error

Troubleshooting

Troubleshooting (cont’d.)

Error	Possible Causes	Solutions
• Mouse not detected	• Mouse cable is not firmly	• Firmly connect the mouse cable to the USB Mouse
by system	connected to the system	port on the front panel
	• Mouse is not connected to the
	system
	• System needs to be reset	• Power off the system (disconnect power cable).
		Firmly connect a USB mouse to the USB Mouse port
		on the front panel of the system. Reconnect the
		power cable to the DC 12V port on the rear panel.
• There is no picture	• Camera cables are loose or	• Check the camera video cable and connections
on selected channels	have become disconnected	• Disconnect and reconnect the cable at the system
/ camera picture is		and at the camera
not being displayed		• Try moving the camera to another channel or use
		another cable
• The image on the	• Audio cables are loose or have	• Check the AUDIO connections to the DVR
DVR appears, but	been disconnected
does not have sound
	• Volume on external speakers	• Increase volume on external speakers (not
	(not included) is low or off	included)
• The system beeps		• The beep at startup is normal
at startup
• The system beeps	• Motion detection is enabled, but	• Open the Main Menu and click System> Motion.
during motion	the alarm buzzer is activated	In the Buzzer drop-down, select Off. Click apply.
detection
• I am not receiving	• Email notification is disabled	• Ensure you have configured e-mail notification.
email notifications		For details,see “Setting up E-mail Notification” on
		page 38.
	• Default setting is disabled, but	• If you want to use your own SMTP server, deselect
	you have not entered your own	the Default box, and enter your SMTP Server
	SMTP information	address, Port, User name, and Password in the
		respective fields

126