Introduction Media & Ink | Solutions | Front Panel | Printer | Other | Index | ||
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Solving Problems | Image Quality | Ink Supply | Media Problems | Image Error | Other Problems | Getting Help | |
Problems | Problems | ||||||
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Troubleshooting Procedure |
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Working through the Troubleshooting procedure should always be your first action when you encounter image quality problems. Refer to the Troubleshooting Flow Chart for a description of the sequence of processes used to complete troubleshooting procedure.
It is important that the paper loaded for this procedure is exactly that used when you encountered image quality problems,type (for example, glossy paper) . If you use a different kind of paper or a different size, you stand less likelihood of resolving the problem.
Running the Troubleshooting Utility
1. From the main 
) and press Enter.
2. Select Troubleshooting and press Enter.
3. The printer first checks to see whether the printheads are aligned. Misalignment of the printheads is a common cause of image quality problems. If they are not aligned, you are prompted to accept the Printhead Alignment. This procedure requires a few centimeters of paper loaded and takes several minutes to perform.
NOTE: Note that you do not have to interpret the patterns printed by the Printhead Alignment routine.
4. If the printheads do not seem to require alignment, the printer prints Diagnostic Print A. See Diagnostic Print A Interpretation for full details of how to use this diagnostic print.
