Introduction | Media & Ink |
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| Solutions |
| Front Panel |
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| Printer | Other | Index | ||||||||||||||||||||||||
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Solving Problems |
| Image Quality |
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| Ink Supply |
| Media Problems |
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| Image Error | Other Problems | Getting Help | ||||||||||||||||||||||
| Problems |
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| Problems |
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Troubleshooting Flow Chart |
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The following diagram shows the flow of the troubleshooting procedure. |
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| Printer checks |
| Yes |
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| Printer recommends |
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| Start |
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| Printhead Alignment |
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| whether Printhead |
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| Alignment is required |
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| (Standard or Special) |
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| No |
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| Printer prints |
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| Printer prints |
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| Diagnostic Print A |
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| Diagnostic Print A |
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| including black lines |
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| without black lines |
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| Wrong paper advance. |
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| Printer asks questions |
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| Printheads need |
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| cleaning. If possible |
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| Printer recommends |
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| about Diagnostic |
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| printer tries to clean |
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| Advance Calibration |
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| Print A |
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| printheads |
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| Yes | Printheads are OK |
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| Indicates that |
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| after first printing of |
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| toubleshooting has |
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| Diagnostic Print A |
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| completed but further |
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| No |
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| procedures are required |
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| to solve the problem |
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| Printer prints |
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| Printer prints |
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| If printheads have |
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| Diagnostic Print B |
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| been cleaned three |
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| Indicates that |
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| without black lines |
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| Diagnostic Print B |
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| time Troubleshooting |
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| toubleshooting has |
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| finishes |
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| completed successfully |
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| and there no problems |
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| Printer asks if Cyan, |
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| Magenta, Yellow and | No |
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| Black Patterns in |
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| to clean printheads |
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| Diagnostic Print B are |
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| OK |
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| Yes |
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| Troubleshooting |
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| No problems detected |
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| completed successfully |
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