LaCie Little Disk • Design by Sam Hecht | Troubleshooting |
User Manual | page 22 |
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5. Troubleshooting
If your LaCie hard drive is not working correctly, please refer to the following checklist to determine the source of the problem. If you have gone through all of the points on the checklist and your drive still does not work properly, please check the FAQs that are regu- larly published on our website – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the downloads page, where the most recent software updates will be available.
If you need further assistance, please contact your LaCie reseller or LaCie Customer Support (see section 6. Contacting Customer Sup- port for details).
Manual Updates
LaCie strives to give you the most
If your user manual does not reflect the configuration of the product you purchased, please check our website for the most current ver- sion of the user manual.
www.lacie.com
5.1. Mac Troubleshooting
Problem | Question | Solution |
The drive is not recog- | Does an icon for the drive appear | There should be an icon for the LaCie drive on the desktop. If the |
nized by the computer. | on the desktop? | drive does not appear, follow the rest of the Troubleshooting tips to |
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| isolate the problem. |
| Does your computer’s configura- | Check page 1.1. Minimum System Requirements for more information. |
| tion meet the minimum system re- |
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| quirements for use with this drive? |
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| Did you follow the correct installa- | Review the installation steps on page 2.1. Connect the USB Interface |
| tion steps for the specific interface | Cable. |
| and operating system? |
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| Are both ends of the USB cable | Check both ends of the USB cable to make sure they are fully seated |
| securely attached? | in their respective ports. Try disconnecting the cables, waiting 10 sec- |
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| onds, and then reconnecting them. If the drive is still not recognized, |
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| restart your computer and try again. |
| Is the drive receiving sufficient | If the LED on the front of the drive is not on, the drive may not be |
| power? | receiving enough power from the USB bus on your computer. Try |
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| connecting the USB power sharing cable as described in section 2.3. |
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| Connect the Optional Power Sharing Cable. Note that this cable is |
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| included only with the LaCie Portable Hard Drive USB/FireWire, but |
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| it can be purchased from the LaCie website for use with the LaCie |
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| Portable Hard Drive USB 2.0. |
| Are your computer’s USB buses | Open Apple System Profiler, expand the Hardware list and click on |
| working properly? | USB. If your device is not listed, recheck the cables and try the other |
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| troubleshooting tips listed here. |
| Is there a conflict with other device | Contact LaCie Technical Support for help. |
| drivers or extensions? |
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