LaCie USB Key MAX user manual Troubleshooting, Mac Users, Manual Updates, Problem Question Answer

LaCie USB Key MAX	Troubleshooting
User Manual	page 17

5. Troubleshooting

If your LaCie hard drive is not working cor- rectly, please refer to the following checklist to de- termine the source of the problem. If you have gone through all of the points on the checklist and your drive still does not work properly, please check the FAQs that are regularly published on our website – www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the downloads page, where the most recent software up- dates will be available.

If you need further assistance, please contact your LaCie reseller or LaCie Customer Support (see section 6, Contacting Customer Support for details).

■Manual Updates

LaCie strives to give you the most up-to-date, com- prehensive user manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device.

If your user manual does not reflect the configuration of the product you purchased, please check our website for the most current version of the user manual.

www.lacie.com

5.1. Mac Users

Problem	Question	Answer
The drive is not recog-	Does an icon for the drive appear	There should be an icon for the LaCie drive on the desktop. If the
nized by the computer.	on the desktop?	drive does not appear, follow the rest of the Troubleshooting tips to
		isolate the problem.
	Does your computer’s configuration	Check page 1.2, Minimum System Requirements for more infor-
	meet the minimum system require-	mation.
	ments for use with this drive?
	Did you follow the correct installa-	Review the installation steps on page 2.1, Connecting the USB 2.0
	tion steps for the specific interface	Interface Cable.
	and operating system.
	Is the drive receiving sufficient	If the LED on the front of the drive is not on, the drive may not
	power?	be receiving enough power from the USB bus on your computer.
		Check the USB connection and verify that your computer meets
		the minimum system requirements.