11: Troubleshooting and Contact Information

 

Problem/Message

 

 

Reason

 

 

Solution

 

 

 

 

 

 

 

 

The device server appears to be

 

If you are sure that the

 

Use the Connect Mode option

 

set up correctly, but you are not

 

serial port setting is

 

C0 for making a connection to

 

communicating with your device

 

correct, then you may not

 

the UDS from the network. Use

 

attached to the device server

 

be connecting to the

 

Connect Mode option C1 or C5

 

across the network.

 

correct socket of the

 

for a connection to the network

 

 

 

 

device server.

 

from the UDS.

 

 

 

 

Another possibility is that

 

 

 

 

 

 

 

the device server is not set

 

 

 

 

 

 

 

up correctly to make a

 

 

 

 

 

 

 

good socket connection to

 

 

 

 

 

 

 

the network.

 

 

 

 

 

 

 

 

 

 

When connecting to the Web

 

Your computer is not able

 

Make sure that port 30718

 

Manager within the device

 

to connect to port 30718

 

(77FEh) is not blocked with any

 

server, the "No Connection With

 

(77FEh) on the device

 

router that you are using on the

 

The Device Server" message

 

server.

 

network. Also, make sure that

 

displays.

 

 

 

 

port 77FEh is not disabled

 

 

 

 

 

 

 

within the Security settings of

 

 

 

 

 

 

 

the device server.

 

 

 

 

 

 

 

 

 

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are unable to fix the error, you have the following options:

To check our online knowledge base or send a question to Technical Support, go to http://www.lantronix.com/support.

Technical Support Europe, Middle East, and Africa

Phone: +33 (0) 1 39 30 41 72

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at: www.lantronix.com/support

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number  Lantronix model number

Lantronix MAC number

Software version (on the first screen shown when you Telnet to port 9999) Description of the problem

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem)

UDS2100 User Guide

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Lantronix UDS2100 manual Technical Support Europe, Middle East, and Africa

UDS2100 specifications

The Lantronix UDS2100 is a versatile device server designed to facilitate connections between serial devices and Ethernet networks. This innovative product acts as a bridge, allowing for seamless communication between legacy serial devices and modern IP-based systems. Its importance has grown, particularly in industries that still rely on serial technology but seek to integrate with contemporary IT infrastructures.

One of the main features of the UDS2100 is its ability to connect up to two serial devices simultaneously. This dual-port capability makes it an efficient solution for environments where multiple devices need to be networked without additional complexity. By enabling these connections, the UDS2100 allows for remote control and monitoring of various equipment, leading to increased operational efficiency.

The device supports a variety of communication protocols, including TCP/IP, UDP, and HTTP, ensuring compatibility with a broad range of applications. This flexibility is complemented by the UDS2100’s support for both standard and custom baud rates, making it adaptable to various serial device configurations. Users can configure the device via a web-based interface, simplifying the setup process and enhancing user experience.

In terms of security, the Lantronix UDS2100 is equipped with numerous features to protect data transmission over the network. These include support for Secure Sockets Layer (SSL) and Transport Layer Security (TLS), which encrypt the data being transmitted, ensuring that sensitive information remains protected from potential threats.

The UDS2100 also features robust diagnostic capabilities, offering real-time monitoring and logging of connections. This allows users to troubleshoot issues efficiently and maintain optimal performance of their connected devices. Moreover, the device supports multiple networking protocols, including DHCP and static IP addressing, providing further flexibility in network management.

With its compact design and robust enclosure, the UDS2100 can be easily integrated into existing systems without requiring significant modifications. Its reliability and performance make it suitable for various applications, including manufacturing, telecommunications, and medical devices. Overall, the Lantronix UDS2100 stands out as a reliable solution for businesses looking to modernize their infrastructure while maintaining compatibility with legacy equipment.