11: Troubleshooting and Contact Information

 

Problem/Message

Reason

Solution

 

When you try to assign an IP

The cause is most likely

Double-check the parameters

 

with DeviceInstaller, you get the

one of the following:

that you specified.

 

following :

 

 

 

"No response from device!

The hardware address you

Note: You cannot assign an IP

 

specified is incorrect.

address to a device server

 

Verify the IP, Hardware

 

through a router.

 

Address and Network Class.

The IP address you are

 

 

Please try again."

trying to assign is not a

 

 

 

valid IP for your logical

 

 

 

subnet.

 

 

 

You did not choose the

 

 

 

correct subnet mask.

 

 

 

 

 

 

The device server is not

The most likely reason is

The serial settings for the serial

 

communicating with the serial

the wrong serial settings

device and the device server

 

device to which it is attached.

were chosen.

must match. The default serial

 

 

 

settings for the device server

 

 

 

are RS-232, 9600 baud, 8

 

 

 

character bits, no parity, 1 stop

 

 

 

bit, no flow control.

 

 

 

 

 

When you try to enter the setup

The issue is most likely

Double-check everything in the

 

mode on the device server using

something covered in the

problem above. Confirm that

 

the serial port, you get no

previous problem, or

Caps Lock is not on.

 

response.

possibly, you have Caps

 

 

 

Lock on.

 

 

 

 

 

 

You can ping the device server,

There may be an IP

Turn the device server off and

 

but not Telnet to the device

address conflict on your

then issue the following

 

server on port 9999.

network

commands at the DOS prompt

 

 

 

of your computer:

 

 

You are not Telneting to

 

 

 

port 9999.

ARP -D X.X.X.X (X.X.X.X is the

 

 

 

IP of the device server).

 

 

The Telnet configuration

 

 

 

port (9999) is disabled

PING X.X.X.X (X.X.X.X is the IP

 

 

within the device server

of the device server).

 

 

security settings.

If you get a response, then

 

 

 

there is a duplicate IP address

 

 

 

on the network. If you do not

 

 

 

get a response, use the serial

 

 

 

port to verify that Telnet is not

 

 

 

disabled.

 

 

 

 

 

With DeviceInstaller, you get the

The file you are attempting

Download the correct firmware

 

"Wrong Password " error when

to load is the incorrect

file from the Lantronix website.

 

you try to upgrade the firmware.

firmware file for the UDS.

 

 

 

 

 

UDS2100 User Guide

69

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Lantronix UDS2100 manual Problem/Message Reason Solution
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UDS2100 specifications

The Lantronix UDS2100 is a versatile device server designed to facilitate connections between serial devices and Ethernet networks. This innovative product acts as a bridge, allowing for seamless communication between legacy serial devices and modern IP-based systems. Its importance has grown, particularly in industries that still rely on serial technology but seek to integrate with contemporary IT infrastructures.

One of the main features of the UDS2100 is its ability to connect up to two serial devices simultaneously. This dual-port capability makes it an efficient solution for environments where multiple devices need to be networked without additional complexity. By enabling these connections, the UDS2100 allows for remote control and monitoring of various equipment, leading to increased operational efficiency.

The device supports a variety of communication protocols, including TCP/IP, UDP, and HTTP, ensuring compatibility with a broad range of applications. This flexibility is complemented by the UDS2100’s support for both standard and custom baud rates, making it adaptable to various serial device configurations. Users can configure the device via a web-based interface, simplifying the setup process and enhancing user experience.

In terms of security, the Lantronix UDS2100 is equipped with numerous features to protect data transmission over the network. These include support for Secure Sockets Layer (SSL) and Transport Layer Security (TLS), which encrypt the data being transmitted, ensuring that sensitive information remains protected from potential threats.

The UDS2100 also features robust diagnostic capabilities, offering real-time monitoring and logging of connections. This allows users to troubleshoot issues efficiently and maintain optimal performance of their connected devices. Moreover, the device supports multiple networking protocols, including DHCP and static IP addressing, providing further flexibility in network management.

With its compact design and robust enclosure, the UDS2100 can be easily integrated into existing systems without requiring significant modifications. Its reliability and performance make it suitable for various applications, including manufacturing, telecommunications, and medical devices. Overall, the Lantronix UDS2100 stands out as a reliable solution for businesses looking to modernize their infrastructure while maintaining compatibility with legacy equipment.
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