TROUBLESHOOTING DIAGRAM

 

SYMPTOMPOSSIBLEWHO PERFORMSCORRECTIVE ACTION

 

 

CAUSES

CORRECTIVE ACTION

 

 

 

 

 

 

1.

Fireplace turns off and

Fireplace has overheated.

Homeowner

The appliance is protected with a safety device to

 

will not turn on and an

 

 

prevent it from overheating. If the fireplace should

 

audible beeping noise

 

 

overheat, a thermal switch will disconnect power

 

can be heard.

 

 

to the unit and will not come back on without being

 

 

 

 

reset. Reset it by turning the main power switch off

 

 

 

 

(or optional wall switch or wall thermostat, if

 

 

 

 

installed) and waiting 10 minutes, then turning it

 

 

 

 

back on. If the thermal switch continues to trip

 

 

 

 

repeatedly, contact a qualified service technician.

 

 

 

 

 

2.

Flame is fixed

Wiring may be loose or the

Qualified Service

Inspect all wiring for loose connections. If the wire

 

(unmoving).

flame motor may be defective.

Technician

connections are good, replace the flame motor.

 

 

 

 

 

3.

Dim or poorly visibly

Light bulb(s) burnt out or

Homeowner

Inspect all wiring for loose connections and repair

 

flame or log set and

wiring is loose.

 

or replace if necessary. Inspect light bulbs and

 

ember is not glowing.

 

 

replace if necessary.

 

 

 

 

 

4.

Flame sputters.

Flame motor is defective.

Qualified Service

Replace flame motor.

 

 

 

Technician

 

 

 

 

 

 

5.

Remote control does

Low batteries.

Homeowner

Replace AA batteries in remote control. If problem

 

not work.

 

 

persists, there may have been loss of power to the

 

 

Unit switch and/or wall switch

 

unit as a possible result from a power failure (i.e.

 

 

in "ON" position.

 

breaker tripped).

 

 

 

 

Turn off main power on/off switch (see Figure 4 )

 

 

 

 

and/or optional wall switch (if applicable).

 

 

 

 

 

6.

Circuit breaker trips or

Improper circuit current rating.

Qualified Service

Check the house circuit to ensure it is on a dedi-

 

fuse blows when the

 

Technician

cated circuit with proper Amp. rating. If the circuit

 

unit is turned on.

 

 

breaker continues to trip ( or blown fuses), inspect

 

 

 

 

wiring for a loose connection or a dead short.

 

 

 

 

Repair or replace wiring and/or connectors as

 

 

 

 

necessary.

 

 

 

 

 

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