Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:
Machinetypeandmodel
Serialnumbersofyourhardwareproducts
Descriptionoftheproblem
Exactwordingofanyerrormessages
Hardwareandsoftwarecongurationinformation
Usingotherservices
Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdeskt opornotebookcomputer
machinetypeissold,yourcomputermightbeeligibleforInternationalW arrantyService,whichautomatically
entitlesyoutoobtainwarrantyservicethr oughoutthewarrantyperiod.Servicewillbeperformedbyservice
providersauthorizedtoperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight
applyatthetimeofservice.
TodeterminewhetheryourcomputeriseligibleforInt ernationalWarrantyServiceandtoviewalistofthe
countrieswhereserviceisavailable,gotohttp://www.lenovo.com/support,clickWarranty,andfollow
theinstructionsonthescreen.
FortechnicalassistancewiththeinstallationoforquestionsrelatedtoServicePacksforyour
preinstalledMicrosoftWindowsproduct,refertotheMicrosoftProductSupportServicesWebsiteat
http://support.microsoft.com/directoryoryoucancontacttheCustomerSupportCenter.Somefeesmight
apply.
Purchasingadditionalservices
Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforhardware,
operatingsystems,andapplicationprograms;networksetupandconguration;upgradedorextended
hardwarerepairservices;andcustominstallations.Serviceavailabilityandservicenamemightvaryby
countryorregion.Formoreinformationabouttheseservices,gototheLenovoWebsiteat:
http://www.lenovo.com
78ThinkCentreUserGuide