Actions:Verifythat:
1.Theprinteristurnedonandisonline.
2.Paperisloadedcorrectly.
3.Theprintersignalcableissecurelyconnectedtothecorrectparallel,serial,orUSBconnectoronthe
computer.
Note:Non-IEEE-approvedprintersignalcablesmightcauseunpredictableproblems.
1.Anydevicedriversandothersoftwarethatcamewiththeprinterarecorrectlyinstalled.
2.Youhaveassignedtheprinterportcorrectlyinyouroperatingsystem,applicationprogram,orBIOS
settings.FormoreinformationaboutBIOSsettings,seeChapter7“UsingtheSetupUtilityprogram”
onpage87.
Iftheproblempersists,runthetestsdescribedinthedocumentationthatcomeswithyourprinter.Ifyou
cannotcorrecttheproblem,havethecomputerserviced.SeeChapter11“Gettinginformation,help,and
service”onpage117.
Serialportproblems
Usethisinformationtotroubleshoottheserialportanddevicesattachedtotheserialport.
Symptom:Serialportcannotbeaccessed.
Actions:
•Makesuretheserialcableissecurelyconnectedtotheserialportonthecomputerandtotheserialdevice.
Iftheserialdevicehasitsownpowercord,makesureitisattachedtoaproperlygroundedelectricaloutlet.
•IftheserialdevicehasitsownOn/Offswitch,makesureitisintheOnposition.
•IftheserialdevicehasanOnlineswitch,makesureitisintheOnlineposition.
•Iftheserialdeviceisaprinter,makesurepaperisloadedcorrectly.
•Verifythatanysoftwaresuppliedwiththeserialdeviceiscorrectlyinstalled.Refertothedocumentation
fortheserial-deviceoption.
•Makesurethattheserial-portadapter,ifyouaddedone,isproperlyinstalledandrmlyseated.
Iftheseactionsdonotcorrecttheproblem,runtheLenovoSolutionCenterprogram.Ifyouneedtechnical
assistance,seeChapter11“Gettinginformation,help,andservice”onpage117.
Softwareproblems
Selectyoursymptomfromthefollowinglist:
•“Whenusingasortfeature,datesdonotsortinthecorrectorder”onpage114
•“Softwaredoesnotworkasexpected”onpage114

Whenusingasortfeature,datesdonotsortinthecorrectorder

Symptom:Whenusingasortfeature,datesdonotsortinthecorrectorder.
Action:Somesoftwaredevelopedbeforetheyear2000usedonlythelasttwodigitsofayeartosort
dates,alwaysassumingthersttwodigitswere19.Consequently,theseprogramssortdatesoutoforder.
Checkwithyoursoftwaremanufacturertoseeifanyupdatesar eavailable.Manysoftwaremanufacturers
makeupdatesavailablefromtheWorldWideWeb.

Softwaredoesnotworkasexpected

Symptom:Softwaredoesnotworkasexpected.
114ThinkCentreUserGuide