If the software program used to work correctly, but does not work correctly now, click Start Control Panel System and Security System System Protection System Restore.

If you are unable to resolve the problem through other methods, uninstall the software program and reinstall it.

If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see Chapter 11 “Getting information, help, and service” on page 109 for details.

USB problems

Symptom: The USB connectors cannot be accessed.

Actions:

Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

If the USB device has its own On/Off switch, make sure it is in the On position.

If the USB device has an Online switch, make sure it is in the Online position.

If the USB device is a printer, make sure paper is loaded correctly.

Make sure any device drivers or other software supplied with the USB device is correctly installed. Refer to the documentation for the USB device.

Reset the device by detaching and reattaching the USB connector.

If these actions do not correct the problem, run the Lenovo Solution Center program to test the USB connector. If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 109.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Notes:

The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system. It also can be downloaded from http://www.lenovo.com/diagnose.

If you are using the Windows Vista® or Windows XP operating system, go to http://www.lenovo.com/diagnose for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program on the Windows 7 operating system, click Start All Programs

Lenovo ThinkVantage Tools System Health and Diagnostics. Follow the instructions on the screen.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.

Chapter 10. Troubleshooting and diagnostics 107

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Lenovo 3313, 3281, 3280, 3297, 3305, 3296, 3298, 3292, 3291, 3294, 3293, 3311, 3314, 3309, 3312 USB problems, Lenovo Solution Center

3293, 3280, 3292, 3309, 3291 specifications

The Lenovo 3294, 3314, 3311, 3297, and 3298 series are designed to cater to various user preferences, providing innovative technology and diverse features suitable for different environments, whether for personal use, education, or business.

The Lenovo 3294 model stands out with its compact design, making it perfect for users seeking a portable solution. It typically comes equipped with a robust processor, ensuring efficient performance for everyday tasks like browsing, document editing, and multimedia consumption. A notable feature in this model is its energy-efficient display, providing vibrant visuals and extending battery life, making it an ideal companion for on-the-go professionals.

The Lenovo 3314 introduces enhanced connectivity options, including multiple USB ports and HDMI output, allowing seamless connection to external devices such as projectors and additional monitors. This model emphasizes user ergonomics, often featuring a backlit keyboard and precision touchpad, which enhance the typing experience and improve productivity, especially in low-light conditions.

Meanwhile, the Lenovo 3311 focuses on multimedia capabilities with improved audio systems, providing an immersive experience whether for gaming, watching movies, or listening to music. It also showcases advanced thermal management technology, ensuring that the system remains cool during heavy usage, thus enhancing performance and longevity.

The Lenovo 3297 and 3298 are geared towards enterprise users, featuring enhanced security options such as fingerprint readers and Trusted Platform Module (TPM) for data protection. These models often include robust processors suitable for heavier computational tasks, making them perfect for business applications. Additionally, larger storage options ensure that users have ample space for their files, whether for applications or multimedia content.

All models share certain characteristics, such as reliable build quality and Lenovo's commitment to customer satisfaction. They often come pre-loaded with Lenovo Vantage, a user-friendly application that helps manage system settings, updates, and warranty information effortlessly.

In conclusion, the Lenovo 3294, 3314, 3311, 3297, and 3298 series have been tailored to meet specific user needs, whether it be for performance, portability, or multimedia capabilities. With their innovative features and technologies, these models represent Lenovo's dedication to providing high-quality devices for a diverse range of applications. Whether for casual use, education, or business, there is a suitable option within this versatile lineup.