Dell TL2000 manual Problem Solution, Library → View Logs

Table 7-1. Troubleshooting table (continued)

Problem	Solution
Library does not power ON	1.	Perform “Isolating a Power Supply Problem” on page 7-8.
The Operator Control Panel is	1.	If possible, log on to the Web User Interface and check the error log. (Service
blank or frozen
		Library → View Logs)
	2. Record and note any error code and sub code found. If an error code is found,
		look up the error code and try to resolve (see Chapter 8, “Error Codes,” on
		page 8-1).
	3. Power cycle the library.
	4. Download the latest library firmware.
	5. If the problem still exists, contact technical support.
Encryption
Encryption Error: Displayed	1.	Check the host application to ensure the host application is providing the
when the drive detects an error
		correct encryption key.
associated with a encryption
		v Refer to the Dell Tape Device Drivers Encryption Support documentation
operation - if the problem
		and the Dell LTO Ultrium Tape Drive SCSI Reference documentation for the
occurred while the tape drive
		Sense Data returned for an encryption operation.
was writing data to, or reading
		v Retry the encryption operation after the host application problems have
data from, tape
		been resolved.
	2. Check the operation of the tape drive by resetting the drive and running
		POST.
		v Refer to the error code displayed on the SCD if the drive resets and POST
		fails.
		v Retry the encryption operation if the drive reset and POST complete without
		errors.
	3.	Check the media.
		v Ensure the correct media is being used. Data encryption is supported with
		LTO Ultrium 4 Data Cartridges only.
		v Retry the encryption operation with the tape cartridge in another encryption
		enabled drive. Replace the media if the problem repeats with the same tape
		cartridge in multiple drives. If the problem occurred while the tape drive
		was running POST or diagnostics, replace the drive. The error code clears
		with the first attempted write/read after the encryption key is changed, or
		when the drive is placed in maintenance mode. Encryption-related error is
		posted Check the host application’s error logs, device driver logs,
Encryption-related error is	Check the host application’s error logs, device driver logs, tape library error logs,
posted	and tape drive error logs for entries that are related to encryption. See “View
	Logs” on page 5-51, “View Drive Logs” on page 5-51, Chapter 8, “Error Codes,”
	on page 8-1,and “Drive Sense Data” on page C-6.

Chapter 7. Troubleshooting 7-3