Dell TL2000 manual Maintenance Problems

Ensure that SAS Cables are properly attached. Refer to “Connecting the Host

Interface Cable” on page 4-12.

vBackup Application Installation:

Refer to the documentation included with your backup application software for instructions on how to verify proper installation.

vDevice Driver Installation:

Ensure that the proper device driver, if applicable, is installed for the library.

Note: Many backup applications use their own drivers for the library and drive. Before installing a driver, make sure it will not be in conflict with the software. Contact your Backup Application vendor for this information.

Maintenance Problems

Many problems can be resolved by a firmware upgrade. Ensure that both the library and drive firmware are at the latest levels available.

To determine current library and drive firmware levels:

vLibrary firmware: Monitor → Library → Identity → Version

vDrive firmware: Monitor → Drives → Identity (select a drive) → Firmware Rev

Most library or drive errors will result in an error code or error message on the Operator Control Panel display. An error code history is maintained in the library or drive error log. See “View Drive Logs” on page 5-51for how to get the error log over the Operator Control Panel and “View Logs” on page 5-51to view logs using the Web User Interface.

vCRUs (Customer Replaceable Units):

The library consists of the following CRUs:

–Control Card (electronics, processor, memory, etc.)

–Power Supply

–Drive Sled (drive plus drive-to-library connectivity)

–Cartridge Magazines

vService Spare:

–Library Enclosure (accessor, Operator control panel display, etc.)

vOther Possible Replacement Parts:

–Data Cartridges

–Cables/Terminator

Important: Before replacing any CRU and after finding the problem and performing any listed actions listed in the Troubleshooting Table below, be sure to review the “Procedures for Isolating CRU Problems” on page 7-8to help confirm the failing CRU.

The following table is the starting point for all service issues. Find the reason which closest resembles the problem you are experiencing and perform the listed action.

Table 7-1. Troubleshooting table

Problem

Power

Solution

7-2Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide