Ensure that SAS Cables are properly attached. Refer to “Connecting the Host
Interface Cable” on page 4-12.

v Backup Application Installation:

Refer to the documentation included with your backup application software for
instructions on how to verify proper installation.

v Device Driver Installation:

Ensure that the proper device driver, if applicable, is installed for the library.

Note: Many backup applications use their own drivers for the library and drive.

Before installing a driver, make sure it will not be in conflict with the

software. Contact your Backup Application vendor for this information.

Maintenance Problems
Many problems can be resolved by a firmware upgrade. Ensure that both the
library and drive firmware are at the latest levels available.

To determine current library and drive firmware levels:

v Library firmware: Monitor → Library → Identity → Version

v Drive firmware: Monitor → Drives → Identity (select a drive) → Firmware Rev

Most library or drive errors will result in an error code or error message on the

Operator Control Panel display. An error code history is maintained in the library
or drive error log. See “View Drive Logs” on page 5-51 for how to get the error log
over the Operator Control Panel and “View Logs” on page 5-51 to view logs using
the Web User Interface.

v CRUs (Customer Replaceable Units):

The library consists of the following CRUs:
– Control Card (electronics, processor, memory, etc.)
– Power Supply
– Drive Sled (drive plus drive-to-library connectivity)

– Cartridge Magazines

v
Service Spare:

– Library Enclosure (accessor, Operator control panel display, etc.)

v
Other Possible Replacement Parts:
– Data Cartridges

– Cables/Terminator

Important: Before replacing any CRU and after finding the problem and

performing any listed actions listed in the Troubleshooting Table below,
be sure to review the “Procedures for Isolating CRU Problems” on
page 7-8 to help confirm the failing CRU.
The following table is the starting point for all service issues. Find the reason
which closest resembles the problem you are experiencing and perform the listed
action.
Table 7-1. Troubleshooting table
Problem Solution
Power
7-2 Dell PowerVault TL2000 Tape Library and TL4000 Tap e Library User's Guide