Dell TL2000 Chapter 8. Error Codes 8-11

Table 8-2. Sub error codes (continued)

94 Sled movement to home sensor position failed. 95 Sled movement to transport position failed. A0 Movement of I/O slot failed. A1 Sled movement to sensor failed. A2 Sled movement to rotation position failed. A3 Elevator movement to home position failed. A4 Error during rotation to far position. A5 Sled movement to I/O slot position failed. B0 EEPROM on robotics controller not accessible or error during r/w operation

Library

81 Drive wake up failed 88 Error accessing slot status 90 Accessor load not reached Cartridge Present sensor 91 No activity after Load command 92 Timeout while loading tape 93 No activity after load command 94 Timeout drive Unload 95 Drive terminated unsuccessfully 96 Tape not ejected at robot unload 97 Slot not free at robot unload

Chapter 8. Error Codes 8-11

Contents

Main Dell PowerVault TL2000 Tape Library and TL4000 Tape Library Users Guide Page Dell PowerVault TL2000 Tape Library and TL4000 Tape Library Users Guide Page Read this First Minimum Firmware Levels for Common Library Features Contacting Dell iv Contents Read this First . . . . . . . . . . . . iii Chapter 6. Using Ultrium Media . . . . 6-1 Determining the Number of Logical Libraries . . . 3-1 Preface . . . . . . . . . . . . . .xv Chapter 7. Troubleshooting . . . . . 7-1 vi Chapter 8. Error Codes . . . . . . . 8-1 Chapter 9. Service Procedures . . . . 9-1 Chapter 10. Check, Adjust, Remove, and Replace . . . . . . . . . . . 10-1 Appendix A. SCSI Element Types and Addresses . . . . . . . . . . . . . A-1 Figures viii Tables x Safety and Environmental Notices Danger Notice Caution Notice Laser Safety and Compliance Class I Laser Product xii Performing the Safety Inspection Procedure Rack Safety Safety and Environmental Notices xiii DANGER xiv Preface Related Publications xvi Chapter 1. Product Description Figure 1-1. Front panel of a 2U library a77ug173 Front Panel 31 2 3 1-2 a77ug172 Figure 1-2. Front panel of a 4U library 1 2 33 45 6 7 Rear Panel 1-4 a77ug100 Figure 1-5. Rear panel of a 2U library with a full height dual port SAS drive a77ug135 Chapter 1. Product Description 1-5 Internal View of Library Bar Code Reader 1-6 Encryption Chapter 1. Product Description 1-7 Supported Internet Protocols 1-8 SNMP Messaging Maximum Library Storage Capacity and Data Transfer Rate v 24 data cartridges v Native: 19.2 TB v Compressed: 38.4 TB (2:1 compression) Ultrium Tape Drives Speed Matching a77ug008 1-10 Figure 1-8. Library drive sled with ESD springs [1] (SAS sled shown) Channel Calibration Power Management Chapter 1. Product Description 1-11 Height Media Library Specifications Operation Specifications Ultrium 4 drive(s) 1-12 Ultrium 3 drive(s) 2U Library 4U Library Maximum storage capacity Product Environment Chapter 1. Product Description 1-13 Supported Device Drivers 1-14 Chapter 2. User Interfaces Operator Control Panel Operator Control Panel Philosophy Power-ON Display Figure 2-1. Power-ON Screens 2-2 a77ug187 Accessor Drive 1 2 Input Modes Selecting Predefined Values Toggling Values 2-4 Entering Numerical Values Power ON/OFF Web User Interface Login Chapter 2. User Interfaces 2-5 System Status a77ug070 2-6 Figure 2-4. 4U library System Status screen a77ug080 Web User Interface Help Pages Logging out of the Web User Interface 2-8 Chapter 3. Installation Planning Before installing your library, take time to review the following information. Determining the Number of Logical Libraries You can partition the library into as many logical libraries as there are drives in the library. Basic Guidelines Using Multiple Logical Libraries for Library Sharing 3-2 Using Multiple Control Paths Using Multiple Control Paths for Path Failover Library Partitioning and Element Addressing Chapter 3. Installation Planning 3-3 Partitioning of 2U Libraries Partitioning of 4U Libraries Mixing of Drives Configuration of a 2 Partition System 3-4 Figure 3-3. Configuration of a Three Partition System Configuration of a 3 Partition System Figure 3-1. Configuration of a One Partition System Configuration of a 4 Partition System Chapter 3. Installation Planning 3-5 Figure 3-5. Examples of SCSI Element Addressing 258 a77ug164 Logical Unit Number (LUN) Scanning 3-6 Host Interfaces SCSI Interface Physical Characteristics of the SCSI Interface Chapter 3. Installation Planning 3-7 Type of Interconnection Type of Drive Ultra 160 SCSI Bus LVD Ultrium 3 1 drive at 2:1 compression Using Multiple SCSI Buses SAS Interface Fibre Channel Interface Cables and Speeds Chapter 3. Installation Planning 3-9 Using Zoning to Isolate Devices and Enhance Security Sharing on a Storage Area Network 3-10 Chapter 4. Installation and Configuration Installing Your Library Using the Library Configuration Form Choosing a Location Choose a location that meets the following criteria: Unpacking the Library Figure 4-1. Removing the plastic protective sheets from the library 4-2 Verifying the Shipment a77ug194 Installing the Library Foot Pads (for Desktop Installation ONLY) a77ug085 Figure 4-2. Installing foot pads on the bottom of the library enclosure Removing and Storing the Shipping Lock 4-4 ) that is securing the lock ( 2. Store the lock ( a77ug018 Chapter 4. Installation and Configuration 4-5 Figure 4-4. Removing the Shipping lock and label a77ug195 Rackmounting the Library (for Rack Installation ONLY) Figure 4-5. Library shipping lock and label storage location on rear panel of library 4-6 To install your library in a rack, perform the following steps. Chapter 4. Installation and Configuration 4-7 Figure 4-6. Rack Kit Mounting hardware a77ug208 1 Two EIA units for round hole and square hole installation 4-8 a77ug133 Figure 4-8. Rear view of a rack showing the narrow part of the rail 3 Wide Gaps within the EIA unit 2 4 Narrow Gaps between EIA units 1 2 4. Using the Torx wrench included in your shipment, remove the screws ( a77ug196 Chapter 4. Installation and Configuration 4-9 Figure 4-11. 2U library rack anchors and mounting brackets a77ug189 4-10 a77ug177 Figure 4-13. Sliding the 4U library into the rack a77ug174 ). Figure 4-14. Securing the 2U library to the rack a77ug175 Chapter 4. Installation and Configuration 4-11 Figure 4-15. Securing the 4U library to the rack Connecting the Host Interface Cable 4-12 a77ug101 Connecting a Power Cord Chapter 4. Installation and Configuration 4-13 Figure 4-17. Removing the protective label from the power receptacle a77ug197 2. Plug one end of the power cord ( Configuring Your Library 4-14 Choosing Your Configuration Method Using Factory Defaults as Your Configuration Configuring Your Library using the Web User Interface Entering Network Settings using the Operator Control Panel 4-16 Logging on to the Web User Interface Chapter 4. Installation and Configuration 4-17 Figure 4-18. Log in screen on the Web User Interface Verifying/Updating Firmware a77ug070 Choosing General Library Settings 4-18 a77ug066 Chapter 4. Installation and Configuration 4-19 Figure 4-19. The 2U library Configure Library: General screen Choosing the Number of Logical Libraries for Your Library 4-20 a77ug094 Figure 4-20. Example: The 4U library Configure Library: General screen a77ug098 Entering Path Failover Feature Activation Key Setting Up Encryption Figure 4-21. The 4U library Configure Library: Logical Libraries page Figure 4-22. The Configure Library: Path Failover Feature Activation screen a77ug118 4-22 a77ug199 Figure 4-25. Configure Library: Encryption Activation screen Figure 4-24. Feature Activation Key screen a77ug192 Choosing Drive(s) Interface Identification/Settings 1. Click Drives in the left navigation pane. a77ug095 Entering Library Network Settings 4-24 Figure 4-28. Warning screen a77ug074 Figure 4-27. Configure Library: Network page Chapter 4. Installation and Configuration 4-25 Entering User Access Information using the Web User Interface 4-26 Figure 4-29. The Configure Library: User Access screen Entering Date and Time using the Web User Interface 1. Click Date & Time in the left navigation pane. Configuring Logs and Traces using the Web User Interface Entering Event Notification Information using the Web User Interface Figure 4-30. The Configure Library: Date and Time screen a77ug071 Running Key Path Diagnostic for Testing Encryption Configuration 4-28 Restoring Factory Default Settings using the Web User Interface Logging out of the Web User Interface a77ug065 Preparing the Host Verifying the Connection Cartridge Magazines Figure 4-34. 2U library right magazine 4-30 a77ug180 2U Library Cartridge Magazines 2U Library I/O Station Chapter 4. Installation and Configuration 4-31 Figure 4-36. 4U library left magazines a77ug184 4U Library Cartridge Magazines 4U Library I/O Station a77ug183 4-32 Figure 4-38. 4U library I/O Station in the lower left magazine Figure 4-37. 4U library right magazines Populating the Library with Data Cartridges Chapter 4. Installation and Configuration 4-33 a77ug185 Figure 4-39. Finger Holes on back side of 4U library I/O Station Inserting the Cleaning Cartridge 4-34 Chapter 4. Installation and Configuration 4-35 4-36 Chapter 5. Operations 5-2 Page 5-4 Page 5-6 Page 5-8 Operator Control Panel Navigation Chapter 5. Operations 5-9 Figure 5-2. 4U Library Control Keys a77ug176 a77ug179 Operator Control Panel Menu Tree 5-10 Monitor Menu Monitor: Library This menu item displays current library information and settings. 5-12 Monitor: Drive Chapter 5. Operations This menu item displays drive information and settings. 5-14 Figure 5-5. Monitor: Drive menu Monitor: Inventory Chapter 5. Operations Figure 5-6. Example of a 4U Monitor: Inventory menu This menu item displays the current library inventory of a 4U library. Monitor Control Menu 5-16 Control: Open I/O Station Use this menu item to open the I/O Station. Magazines > Lower Left Idle Rand Control: Move Cartridges Use this menu item to move cartridges in the library. Chapter 5. Operations Figure 5-10. Control: Magazine menu a77ug053 Configure Menu Configure: Logical Libraries Use this menu item to select the number of logical libraries. Re-Inventory Logical Libraries Number of Logical Libraries 12 Chapter 5. Operations Figure 5-12. Configure: Logical Libraries menu 34 a77ug116 Configure: Library 5-20 Chapter 5. Operations Configure: Drive Figure 5-14. Configure: Drive menu 5-22 Drive Interface Control Path Drive Configure: Network Chapter 5. Operations Figure 5-15. Configure: Network menu Ethernet IPAddress Configure: Set Access PIN 5-24 Configure: Restore Defaults SetAccess PIN Figure 5-16. Configure: Set Access PIN menu Configure: Set Date and Time Use this menu item to set the current date and time in your library. Configure: Path Failover 5-26 Figure 5-19. Configure: Path Failover Service Menu Service: Library Verify Set Date andTime a77ug046 Figure 5-18. Configure: Set Date and Time menu Service: Run Tests Chapter 5. Operations Figure 5-21. Service: Run Tests menu a77ug048 Service: Service (Drives) 5-28 DriveTests Figure 5-22. Service: Service menu Drive Power Clean Drive Web User Interface Menus The following menus are available on the Web User Interface. Display Contrast Figure 5-23. Service: Display Contrast menu a77ug170 Monitor Library Menu 5-30 Monitor Library: Library Identity X X Bootcode Firmware Revision Monitor Library: Drive Identity 78A8156 Chapter 5. Operations Figure 5-25. The 4U library Monitor Library: Library Identity page 78A8157 5-32 X X X X X X Data Compression X X X X X X Interface Type X X Worldwide ID This is the Fibre Channel - Arbitrated Loop ID of the drive. Monitor Library: Library Status a77ug132 Chapter 5. Operations X X X Cartridge in Transport Monitor Library: Drive Status 5-34 X X X X X X Cartridge in Drive X X X X X X Drive Error Code X X X X X X Cooling Fan Active X X Topology This is the type of connection to the host. N-Port ID X X FC-AL Loop ID This is the Fibre Channel - Arbitrated Loop ID of the drive. X X Hashed SAS Address X X Encryption Status 5-36 a77ug093 Figure 5-28. The 4U library Monitor Library: Drive Status page Monitor Library: Inventory Chapter 5. Operations Drive Inventory Drive Status Label Source 1Empty ------------- Magazine Inventory 9 10 11 4 5 67 IO-Station 1 Configure Library Menu a77ug099 5-38 Figure 5-30. The 4U library Monitor Library: Inventory page Configure Library: General X X Bar Code Label Length Reported To Host Configure Library: Logical Libraries a77ug094 5-40 Figure 5-32. The 4U library Configure Library: Logical Libraries page Configure Library: Path Failover Configure Library: Encryption 5-42 Chapter 5. Operations Configure Library: Drives X X X X X X Port A Configuration: X X Port Type For each Fibre Channel drive, click LN-Port, L-Port, or N-Port. Figure 5-37. The Configure Library: Drive page for a 4U library Configure Library: Network 5-44 a77ug095 a77ug074 Chapter 5. Operations Figure 5-39. Warning screen Figure 5-38. Configure Library: Network page a77ug171 Configure Library: User Access 5-46 a77ug082 Chapter 5. Operations Figure 5-41. The Configure Library: Date & Time page Configure Library: Date & Time Figure 5-40. Configure Library: User Access page a77ug061 Configure Library: Logs & Traces 5-48 Figure 5-43. Configure Library: Event Notification page a77ug071 Configure Library: Event Notification Manage Library Menu Manage Library: Move Media Figure 5-44. Configure Library: Restore Defaults page a77ug072 Manage Library: Perform Inventory Service Library Menu Service Library: Clean Drive Figure 5-46. Manage Library: Perform Inventory page a77ug078 Advanced Diagnostics (for Service Personnel Only) a77ug122 Chapter 5. Operations Figure 5-49. Service Library: View Logs page This menu is for use by Service Personnel only. Save Drive Dump a77ug096 5-52 Figure 5-51. Service: Save Drive Dump Service Library: Perform Diagnostics Service Library: Perform Key Path Diagnostics 3. Click Start Tests. Figure 5-52. Service Library: Perform Diagnostics page a77ug193 Service Library: Upgrade Firmware Figure 5-54. The 2U library Service Library: Upgrade Firmware page 5-54 a77ug081 Service Library: Reboot Import and Export Media during Normal Library Operation Import Media Figure 5-55. The 4U library Service Library: Upgrade Firmware page Figure 5-56. Service Library: Reboot page Export Media 5-56 Configuring I/O Stations and Reserving Slots Chapter 5. Operations Dedicated Cleaning Slot Reserving Slots 5-58 Chapter 6. Using Ultrium Media Figure 6-1 shows the LTO Ultrium 800 GB Data Cartridge and its components. Figure 6-1. The LTO Ultrium 800 GB Data Cartridge 2 Cartridge door 5 Label area 3 Leader Pin 6 Insertion guide Data Cartridges Cartridge Compatibility LTO Ultrium Data Cartridges 800 GB (Ultrium 4) 6-2 400 GB (Ultrium 3) 200GB (Ultrium 2) WORM Media Chapter 6. Using Ultrium Media 6-3 Figure 6-2. Ultrium WORM Tape Cartridge a67b0024 Data Security on WORM Media Bar Code Label 6-4 Guidelines for Using Bar Code Labels LTO123L4 Chapter 6. Using Ultrium Media 6-5 a69i0349 Write-Protect Switch Handling the Cartridges 6-6 Provide Training Ensure Proper Packaging Figure 6-4. Setting the write-protect switch Provide Proper Acclimation and Environmental Conditions Perform a Thorough Inspection Figure 6-6. Checking for gaps in the seams of a cartridge Handle the Cartridge Carefully 6-8 Environmental and Shipping Specifications for Tape Cartridges Chapter 6. Using Ultrium Media 6-9 16 to 32C(61 to 90F) 16 to 25C(61 to 77F) 10 to 45C(50 to 113F) -23 to 49C(-9 to 120F) Relative humidity (non-condensing) 10 to 80% 20 to 80% 20 to 50% 5 to 80% Maximum wet bulb temperature 6-10 Chapter 7. Troubleshooting Installation Problems Maintenance Problems 7-2 Library Enclosure (accessor, Operator control panel display, etc.) Problem Solution Power Chapter 7. Troubleshooting 7-3 7-4 Chapter 7. Troubleshooting 7-5 7-6 Tape library performance: The library is not efficiently backing up data Chapter 7. Troubleshooting 7-7 Library Recovery Problem Determination Procedures for Isolating CRU Problems Isolating a Power Supply Problem Figure 7-1. A 250w power supply with LEDs 7-8 a77ug136 a77ug198 Figure 7-2. A 80w power supply without LEDs Isolating Drive Sled Problems 7-10 Isolating a Library Controller Card vs. Accessor Enclosure Problem Chapter 7. Troubleshooting Isolating Web User Interface Problems Isolating Accessor Scanner Problems 7-12 Isolating Host Attachment Interface Problems Identifying a Suspect Cartridge Chapter 7. Troubleshooting 7-14 Chapter 8. Error Codes Example Error Code Preparing to Resolve an Error Code 8-2 Check the application software. Check robotics status. Chapter 8. Error Codes 8-3 Contact technical support. 8-4 8A Slider blocked 8B Elevator blocked 8C Rotation blocked 8D Sled blocked Chapter 8. Error Codes 8-5 8-6 Contact technical support. Chapter 8. Error Codes 8-7 Contact technical support. 8-8 Chapter 8. Error Codes 8-9 8-10 Chapter 8. Error Codes 8-11 8-12 Chapter 9. Service Procedures Removing Cartridges from Magazine Slots Releasing the Magazines Manually a77ug025 9-2 Figure 9-1. Access holes for the left magazine a77ug024 Chapter 9. Service Procedures Figure 9-2. Access holes for the right magazine 9-4 a77ug191 Figure 9-4. Left Magazines pulled out of the 4U Library Figure 9-3. Left Magazines pulled out of the 2U library Using the ITDT Firmware Update, Dump Retrieval and Drive Test Tool Chapter 9. Service Procedures 9-6 Chapter 10. Check, Adjust, Remove, and Replace Tools Required Electrostatic Discharge Relocating Your Library 10-2 Figure 10-1. Shipping lock and label storage location Figure 10-2. Shipping lock and label a77ug018 Replacing a Tape Drive Sled Chapter 10. Check, Adjust, Remove, and Replace Figure 10-3. Library drive sled without ElectroStatic Discharge (ESD) springs (SCSI sled shown) a77ug008 Drive sled with ESD springs 10-4 Page 10-6 a77ug028 Figure 10-7. Pushing the drive sled into the library (drive sled without ESD springs shown) Replacing a Power Supply 2U Library 4U Library Replacing a Library Controller Card 10-8 Page Replacing Cartridge Magazines 10-10 Replacing the Library Enclosure Preparing the Defective Library for Replacement Chapter 10. Check, Adjust, Remove, and Replace 10-11 a77ug101 a77ug178 Unpacking and Preparing the Replacement Library Enclosure 10-12 a77ug085 Chapter 10. Check, Adjust, Remove, and Replace 10-13 Figure 10-13. Foot pads installed on the bottom of the library enclosure 10-14 a77ug195 Figure 10-15. Library shipping lock and label storage location on the real panel of the library Swapping Library Controller Cards IMPORTANT - READ ME BEFORE CONTINUING Chapter 10. Check, Adjust, Remove, and Replace 10-15 10-16 a66mi097 Figure 10-16. Removing a Library Controller Card from the library Table 10-1. 1 Ready/Activity LED (green) a77ug200 Installing Your Drive(s) in the Replacement Library Enclosure 10-18 a77ug027 Figure 10-18. Removing a drive sled from the library (drive sled without ESD springs shown) Swapping Cartridge Magazines Chapter 10. Check, Adjust, Remove, and Replace 10-19 2U Library 4U Library Figure 10-19. Drive sled taping diagrams a77ug203 a77ug025 10-20 Figure 10-20. Access hole for the left magazine (facing rear of library) a77ug024 Chapter 10. Check, Adjust, Remove, and Replace 10-21 Figure 10-21. Access hole for the right magazine (facing rear of library) Figure 10-22. Left magazine pulled out of a 4U library (facing front of library) Swapping Power Supplies 10-22 Chapter 10. Check, Adjust, Remove, and Replace 10-23 Installing the Replacement Library Enclosure a66mi096 Figure 10-23. A power supply being removed from a library 10-24 a77ug188 Figure 10-25. Front view of a rack showing the rails installed a77ug196 Completing the Installation of the Replacement Library Enclosure Chapter 10. Check, Adjust, Remove, and Replace 10-25 Returning the Defective Library 10-26 Appendix A. SCSI Element Types and Addresses A-2 Library Partitioning and Element Addressing Partitioning of 2U Libraries Appendix A. SCSI Element Types and Addresses A-3 Figure A-1. Configuration of a One Partition System a77ug161 Partitioning of 4U Libraries Configuration of a 2 Partition System A-4 Figure A-3. Configuration of a Three Partition System Configuration of a 3 Partition System Configuration of a 4 Partition System SCSI Element Addressing a77ug164 Appendix A. SCSI Element Types and Addresses A-5 Figure A-5. Examples of SCSI Element Addressing 258 A-6 Appendix B. TapeAlert Flags TapeAlert Flags Supported by the Library Code (d=decimal) Flag name Type Description 01d Library Hardware A 13d Library Pick Retry B-2 This flag is cleared when the next move command is received. 14d Library Place Retry This flag is cleared when the next move command is received. 15d Drive Load Retry This flag is cleared when the next move command is received. 17d Library I/O Station I It is set when the changer is set offline. 24d Library Inventory TapeAlert Flags Supported by the Drive Appendix B. TapeAlert Flags No action required. Use a supported tape cartridge. 15 Cartridge memory chip failure No action required. 17 Media loaded is Read-only format B-4 Copy the data to another tape cartridge, then discard the old cartridge. Set when the tape system area could not be read successfully at load time. Appendix B. TapeAlert Flags Append the information on a WORM tape cartridge or write the data to a non-WORM cartridge. B-6 Appendix C. Sense Data Library Sense Data C-2 Appendix C. Sense Data C-3 C-4 Appendix C. Sense Data C-5 Drive Sense Data C-6 Page C-8 Page Table C-2. LTO Tape Drive Sense Data (continued) Byte C-10 Table C-2. LTO Tape Drive Sense Data (continued) Byte Appendix C. Sense Data C-11 Table C-2. LTO Tape Drive Sense Data (continued) Byte C-12 Page C-14 Appendix D. Enabling LUN Support in Linux Attached devices: Host: scsi3 Channel: 00 Id: 00 Lun: 00 Attached devices: Host: scsi3 Channel: 00 Id: 00 Lun: 00 Attached devices: Host: scsi3 Channel: 00 Id: 00 Lun: 01 Red Hat Enterprise Linux D-2 Attached devices: Host: scsi0 Channel: 00 Id: 06 Lun: 00 2. You will need to add the following to /etc/modules.conf options scsi_mod max_scsi_luns=255 LOAD ADPT160M.HAM SLOT=201 /LUNS LOAD ADPT160M.HAM SLOT=202 /LUNS Appendix D. Enabling LUN Support in Linux 0x08 [V321-A3] Adaptec SCSI Card 39160/3960D - Ultra160 SCSI [slot 201] 0x09 [V321-A4] Adaptec SCSI Card 39160/3960D - Ultra160 SCSI [slot 202] D-4 Appendix E. Notes on IPv6 Compatibility with Windows 2003/XP and 2008/Vista Windows 2003/XP Windows 2008/Vista E-2 Notes on IPv6 Compatibility with Linux Appendix F. Library Configuration Form F-2 Notices Trademarks G-2 Glossary Numbers A B C D H-2 E Glossary H-3 F H-4 G H I K L Glossary H-5 M H-6 N O P R S Glossary H-7 T H-8 U Glossary H-9 V W X H-10 Index A B C D E L M X-2 N O Page X-4