Dell TL2000 manual Isolating Web User Interface Problems

Operator Control Panel Service Menu and clean the drive. Use only an approved cleaning cartridge (see “Cleaning Cartridge” on page 6-3).

7.Run the Library Verify Diagnostic which includes a drive performance Read/Write test (other drive diagnostics are also available) available on the Operator Control Panel or Web User Interface. Be sure to use a known good scratch or blank data cartridge.

v If the drive test fails, replace the drive sled CRU (refer to “Replacing a Tape Drive Sled” on page 10-3).

Isolating a Library Controller Card vs. Accessor Enclosure Problem

1.If possible, ensure that the library firmware is at the latest level, check the current library firmware level using the Operator Control Panel (Monitor → Library → Identity → Version) or the Web User Interface (Monitor Library → Library Identity), then.

2.With library power OFF, loosen the two thumb screws which secure the controller card to the library enclosure and slide it out.

v Inspect the card for any broken components or other anomalies.

vIf the card appears to have no abnormalities, reseat the card back in the library, tighten the thumb screws, and turn library power ON.

3.If both the Operator Control Panel and Web User interfaces are inoperable or frozen and the latest firmware has been installed, the controller card CRU electronics is the most likely failure. If only the Web User Interface has failed, please see “Isolating Web User Interface Problems” before replacing any CRUs.

4.If a control card error code has been obtained and reseating, power cycling, and updating the library firmware did not fix the problem, the controller card CRU is the most likely failing CRU (refer to “Replacing a Library Controller Card” on page 10-8).

5.If the error code indicates an accessor type error (slider, elevator, sled, etc.), release and remove both magazines (see “Control: Magazine” on page 5-17, “Manage Library: Release Magazine” on page 5-50,or “Releasing the Magazines Manually” on page 9-1)and observe the accessor path for any obvious obstruction or problems. Resolve any observed problem if possible. Otherwise, contact Dell technical support.

6.If the library is taking an extended amount of time in recovery to complete initialization, perform an inventory, or executing a cartridge movement within the library, and, after finding the magazine cell fiducials to be present with no visible damage and correctly installed, suspect the sensor/emitter on the accessor mechanism to be inoperable. .

Isolating Web User Interface Problems

If the Web User Interface is not functioning at all or if it is intermittently functioning, review the following steps to ensure that it is properly configured, or, to help determine which CRU or part needs to be replaced. The complete Web User Interface electronics reside on the control card CRU.

1.Ensure that the ethernet cable is securely plugged in the rear of the library at

the ethernet port. See on the “Rear Panel” on page 1-3.

2.Ensure that the correct IP, Netmask, and Gateway addresses are keyed into the network parameters. From the Operator Control Panel, navigate to Configure → Network.

3.Ensure that the correct IP address is being used on the web browser.

Chapter 7. Troubleshooting 7-11