9 The problem is print quality

This section explains how to solve print quality problems.

Symptom

Possible cause

Corrective measure

 

 

 

A blank sheet of media is printed or the

The printer did not receive data.

Check print data.

printed image is faded.

 

 

The environment conditions do not meet

Use the printer in the specified

 

 

the printer specifications.

environmental conditions (temperature

 

 

and humidity). See Tell me about…

 

 

Specifications

 

 

 

 

Media settings are incorrect.

Check the media settings. See How do

 

 

I… Manage media types

 

 

 

Parts of a drawing are missing or the print

Foreign objects are attached to the

Clean the printhead using printhead

is unclear.

printhead.

recovery. See Normal printhead recovery

 

 

 

The print is blurred.

The media has been loaded the wrong

Check whether the media is loaded

 

side up.

correctly.

 

 

 

 

The media settings are incorrect.

Check the media settings.

 

 

 

 

The media edge guard is not set

Set the media edge guards correctly. See

 

correctly.

How do I…. Use the media edge guards

 

 

 

 

The heater temperature is too low.

Increase the heater temperature. See

 

 

How do I… Adjust heater and print mode

 

 

settings

 

 

 

The print is stained.

The leading edge of the media is curled.

Check whether the leading edge of the

 

 

media is curled. If it is curled, cut the

 

 

leading edge.

 

 

 

 

The media is slightly folded or crumpled.

If the media is crumpled, feed the media

 

 

and cut off the crumpled part of the

 

 

media.

 

 

 

 

The platen is stained.

Clean the platen. See How do I maintain

 

 

the printer.

 

 

 

 

The Printhead is dirty.

Clean the printhead using printhead

 

 

recovery. See Normal printhead

 

 

recovery.

 

 

 

The first part of a printed image is

Environment temperature.

Use the printer in the specified

missing.

 

environmental conditions. See Tell me

 

 

about… Specifications

 

 

 

The problem is print quality

ENWW

143