Symptom | Items to be checked | Corrective measures |
|
|
|
Poor print quality | Media type | Check for improvement by changing the |
|
| settings of the heater temperature, print |
|
| mode, RIP, etc. If there is no |
|
| improvement, check that the media is |
|
| supported. Replace the media with |
|
| another type. See How do I get the best |
|
| image quality |
|
|
|
| Ink type | For best results, use genuine HP inks. |
|
| See Tell me about... Ink Cartridges |
|
| . |
|
|
|
| Printhead cleaning | Clean the printhead. See Normal |
|
| printhead recovery. |
Color stripe is not on.
Set the color stripe. See Tell me about… MEDIA REG Menu — Color stripe setting (COLOR STRIPE).
| Operational temperature | Use the printer in a 20 to 25 °C |
|
| temperature range. |
|
|
|
| Calibrate media | Perform a Media Advance Calibration. |
|
| See Calibrate media advance |
|
|
|
Media jams occur frequently | Media type | Check whether the media type setting |
|
| matches the type of media loaded. See |
|
| How do I load/unload media. |
|
| Use our recommended media. See Tell |
|
| me about… Ordering media and How do |
|
| I load/unload media |
|
|
|
| Media loading | Load the media correctly. See How do I |
|
| load/unload media. |
Check whether there are any obstructions in the carriage path or the media path.
Remove any obstructions. See The problem is… A printhead crash.
| Printhead height | Raise the Printhead height. See Change |
|
| the printhead height. |
|
|
|
Printing is slow | Operational temperature | Use the printer in a 20 to 25 °C |
|
| temperature range. |
|
|
|
| USB Version | Make sure the printer is not connected to |
|
| a USB 1.0 port. |
The problem is… (troubleshooting topics)
ENWW | The problem is… (checklist) | 133 |