…is problem The topics) (troubleshooting

Solution: load media. See How do I load/unload media.

Problem: you have set an invalid media size (less than 297 mm wide or 64 inch wide or more).

Solution: set the correct size. See How do I load/unload media.

Problem: there is media skew.

Solution: reload the media (see How do I load/unload media). Skew may be caused by ink deposits on the platen. Check the platen for ink deposits and clean any ink. See How do I maintain the printer.

Problem: the media lever has not been lowered.

Solution: lower the media lever.

Error LED is flashing

Problem: the take-up reel is not winding the media correctly.

Solution: check that the media is correctly detected by the take-up reel sensor. Check that the media is loaded correctly. See How do I… Use the take-up reel.

Other messages

Problem: the cover is open.

Solution: close the cover.

Problem: the temperature of the printheads exceeds the operating temperature range.

Solution: allow the printheads to cool by not using the printer until the printhead temperature returns to the operating temperature range.

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Chapter 8 The problem is… (troubleshooting topics)

ENWW