Chapter 9. Getting support

This chapter provides information about getting help and support from Lenovo.

Lenovo technical support

After you buy a ThinkPad Helix, register your tablet with Lenovo. Using the registered information, Lenovo can contact you in case of a recall or other severe problems. After you register your tablet with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

To register your tablet with Lenovo, do either of the following:

•Go to http://www.lenovo.com/register and follow the instructions on the screen.

•Tap Lenovo Support from the Start screen. Then tap Registration.

Technical support information is available on the Lenovo Support Web site at http://www.lenovo.com/support.

This Web site is updated with the latest support information such as the following:

•Drivers and software

•Diagnostic solutions

•Product and service warranty

•Product and parts details

•Guides and manuals

•Knowledge base and frequently asked questions

If you need to call the Lenovo Customer Support Center, go to http://www.lenovo.com/support/phone for the latest telephone numbers and hours of operation.

During the warranty period, you can get the following services from the Customer Support Center:

•Problem determination: Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•Lenovo hardware repair: If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering change management: Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.

For the terms and conditions of the Lenovo Limited Warranty that applies to your tablet, refer to the Safety, Warranty, and Setup Guide that comes with your tablet.

Locating the machine type and model (MTM) number and the system serial number

When calling for technical assistance, you are requested to provide the MTM number and the system serial number of your tablet. To get the MTM number and the serial number, check the MTM label affixed on the label tray.

© Copyright Lenovo 2012

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Lenovo 36984RU, 36984UU, 369724U, 36984MU, 36984QU, 370133U, 36984LU, 37023SU, 36984SU Getting support, Lenovo technical support
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EX624405, 370245U, 36984SU, 37023SU, 36984LU specifications

Lenovo has established itself as a leader in the technology sector, consistently delivering high-performance devices tailored to meet a variety of user needs. Among its various offerings are models such as the Lenovo 36984MU, 37023SU, 36984SU, EX624405, and 370133U, which showcase the brand's commitment to innovation and quality.

The Lenovo 36984MU is known for its robust performance, powered by a reliable processor that balances speed and efficiency. This model is equipped with a vivid display, providing users with crystal-clear visuals that enhance the overall experience, whether for work or entertainment. Additionally, it boasts generous storage capacity, allowing users to store and access a vast library of files and applications without compromise.

The 37023SU model stands out for its portability and design on the go. This laptop comes with advanced thermal management technology, which ensures optimal cooling during intensive tasks. Users can appreciate the ergonomic keyboard designed for comfortable typing, making it perfect for long hours of use. The inclusion of multiple connectivity options ensures that this device can seamlessly integrate into various environments.

In contrast, the Lenovo 36984SU offers users exceptional graphics performance, making it ideal for gamers and creative professionals alike. This model features high-performance graphics processing, which is complemented by an expansive display for an immersive experience. The machine is also optimized for multitasking, allowing users to run multiple applications simultaneously without lag.

The EX624405 is a versatile option, designed for professionals seeking reliability and efficiency. With enhanced security features and management tools, this model is tailored for business use. The system is equipped with enterprise-level antivirus software and encryption options, ensuring data protection.

Lastly, the 370133U focuses on sustainability, incorporating eco-friendly materials without sacrificing performance. This model includes features such as long battery life and energy-efficient components, making it a responsible choice for environmentally-conscious users.

Together, these Lenovo models demonstrate a diverse range of features, technologies, and characteristics that cater to various users from gamers to professionals, ensuring that Lenovo remains at the forefront of the technology industry.
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