Chapter 8. Troubleshooting problems

This chapter describes on what to do if you experience a problem with your tablet.

Diagnosing problems

If you experience problems with your tablet, use the Lenovo Solution Center program as a starting point for solving them.

The Lenovo Solution Center program enables you to troubleshoot and resolve tablet problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Note: The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.

To run the Lenovo Solution Center program, do the following:

1.Swipe in from the right edge of the screen to display the charms.

2.Tap the Search charm to search for Lenovo Solution Center.

3.Tap Lenovo Solution Center in Apps.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative.

Troubleshooting

The problems and solutions described in this chapter are meant only as a guide. They are not definitive problem solving techniques. For some problems, you might need help from Lenovo, your reseller, or your service provider.

When you observe a problem, stop operation immediately, because taking further action might result in data loss or damage. Take a note of what the system is doing and what actions you performed before the problem occurred. Provide detailed information to Lenovo or your service provider for quicker problem resolution.

Internet problem

Problem: Unable to connect to the wireless network.

Suggested solution: Ensure that:

•The SIM card is valid and workable if you are using a mobile data network (3G or 4G).

•You are within the network’s service range and the signal strength is good.

•Your tablet is not in Airplane mode.

If the problem persists, contact Lenovo for technical support.

Multi-touch screen problems

•Problem: The multi-touch screen responds slowly or improperly.

Suggested solution: Do the following:

© Copyright Lenovo 2012

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Lenovo 36984SU, 36984UU, 36984RU, 369724U, 36984MU, 36984QU, 370133U, 36984LU manual Troubleshooting problems, Diagnosing problems
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EX624405, 370245U, 36984SU, 37023SU, 36984LU specifications

Lenovo has established itself as a leader in the technology sector, consistently delivering high-performance devices tailored to meet a variety of user needs. Among its various offerings are models such as the Lenovo 36984MU, 37023SU, 36984SU, EX624405, and 370133U, which showcase the brand's commitment to innovation and quality.

The Lenovo 36984MU is known for its robust performance, powered by a reliable processor that balances speed and efficiency. This model is equipped with a vivid display, providing users with crystal-clear visuals that enhance the overall experience, whether for work or entertainment. Additionally, it boasts generous storage capacity, allowing users to store and access a vast library of files and applications without compromise.

The 37023SU model stands out for its portability and design on the go. This laptop comes with advanced thermal management technology, which ensures optimal cooling during intensive tasks. Users can appreciate the ergonomic keyboard designed for comfortable typing, making it perfect for long hours of use. The inclusion of multiple connectivity options ensures that this device can seamlessly integrate into various environments.

In contrast, the Lenovo 36984SU offers users exceptional graphics performance, making it ideal for gamers and creative professionals alike. This model features high-performance graphics processing, which is complemented by an expansive display for an immersive experience. The machine is also optimized for multitasking, allowing users to run multiple applications simultaneously without lag.

The EX624405 is a versatile option, designed for professionals seeking reliability and efficiency. With enhanced security features and management tools, this model is tailored for business use. The system is equipped with enterprise-level antivirus software and encryption options, ensuring data protection.

Lastly, the 370133U focuses on sustainability, incorporating eco-friendly materials without sacrificing performance. This model includes features such as long battery life and energy-efficient components, making it a responsible choice for environmentally-conscious users.

Together, these Lenovo models demonstrate a diverse range of features, technologies, and characteristics that cater to various users from gamers to professionals, ensuring that Lenovo remains at the forefront of the technology industry.
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