Lenovo EX624405, 36984UU, 36984RU, 369724U, 36984MU, 36984QU, 370133U, 36984LU, 37023SU Error messages

Models: EX624405 370245U 36984SU 37023SU 36984LU 370133U 36984QU 36984MU 369724U 36984RU 36984UU

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Error messages

If you still encounter the same problem after you restart your tablet, reset your tablet and restart it again, you can perform a factory data reset operation. For more information, refer to “Resetting your tablet to the factory default settings” on page 37.

Error messages

Message: 0177: Bad SVP data, stop POST task.

Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the tablet serviced.

Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup.

Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check Security settings, and restart the system. If you still have a problem, have the tablet serviced.

Message: 0187: EAIA data access error

Solution: The access to EEPROM is failed. Have the tablet serviced.

Message: 0188: Invalid RFID Serialization Information Area.

Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the tablet serviced.

Message: 0189: Invalid RFID configuration information area

Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the UUID needs to be reinstalled. Have the tablet serviced.

Message: 0190: Critical low-battery error

Solution: The tablet turned off, because the battery is low. Connect the ac power adapter to the tablet and charge the battery.

Message: 0191: System Security - Invalid remote change requested.

Solution: The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the ThinkPad Setup.

Message: 0199: System Security - Security password retry count exceeded.

Solution: This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter the ThinkPad Setup.

Message: 2200: Machine Type and Serial Number are invalid.

Solution: Machine Type and Serial Number are invalid. Have the tablet serviced.

Message: 2201: Machine UUID is invalid.

Solution: Machine UUID is invalid. Have the tablet serviced.

Chapter 8. Troubleshooting problems 57

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Lenovo EX624405, 36984UU, 36984RU, 369724U, 36984MU, 36984QU, 370133U, 36984LU, 37023SU, 36984SU, 370245U manual Error messages