•Purchaseadditionalservices,suchassupportforhar dware,operatingsystems,softwareprograms,
networksetupandconguration,andcustominstallations.
•Purchaseupgradesandextendedhardwarerepairservices.
•Downloadthelatestdevicedriversandsoftwareupdatesforyourcomputermodel.
•Accesstheonlinemanualsforyourproducts.
•AccesstheLenovoLimitedWarranty.
•Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.
•Findtheserviceandsupportphonenumbersforyourcountryorregion.
•FindaServiceProviderlocatednearyou.
Helpandservice
Thissectionprovidesinformationaboutobtaininghelpandservice.
Usingthedocumentationanddiagnosticprograms
Ifyouexperienceproblemswithyourcomputer,seeChapter6“Troubleshootinganddiagnosticprograms”
onpage59.Forinformationaboutadditionalresourcestohelpyoutroubleshootyourcomput erproblems,
see“Informationresources”onpage63.
Ifyoususpectasoftwareproblem,seethedocumentationthatcamewiththeoperatingsystemorsoftware
program,includingreadmelesandonlinehelp.
Mostcomputerscomewithasetofdiagnosticprogramsthatyoucanusetohelpyouidentifyhardware
problems.Forinstructionsonhowtousethediagnosticprogramsonyourcomputer,see“Diagnostic
programs”onpage60.
YoucangetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromtheLenovo
SupportWebsiteat:
http://www.lenovo.com/support
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationfromtheLenovoCustomerSupportCenterby
telephone.
Thefollowingservicesareavailableduringthewarrantyperiod:
•Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytosolvetheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelar e
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Thefollowingitemsarenotcoveredbythewarranty:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
•Identicationofsoftwareproblemsources
•CongurationoftheBIOSaspartofaninstallationorupgrade
•Changes,modications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
Chapter7.Gettinginformation,help,andservice65