Chapter 5. Troubleshooting

Sleep or hibernation problems

The critical low-battery error message appears, and the computer immediately turns off.

The computer enters sleep mode immediately after Power-on self-test (POST).

•The battery power is getting low. Connect the AC adapter to the computer, or replace the battery with a fully charged one.

•Make sure that:

-The battery is charged.

-The operating temperature is within the acceptable range. See “Appendix B. Use, and care information” on page 36.

Note: If the battery is charged and the temperature is within range, have the computer serviced.

The computer does not return from sleep mode and the computer does not work.

•If the computer does not return from sleep mode, it may have entered hibernation mode automatically because the battery is depleted. Check the power indicator.

•If your computer is in sleep mode, connect the AC adapter to the computer, then press any key or the power button.

•If your computer is in hibernation mode or power-off state, connect the AC adapter to the computer, then press the power button to resume operation.

Note: If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer, reset the computer. However, unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the computer is still not reset, remove the AC adapter and the battery.

Computer screen problems

The screen is blank.

• Do the following:

The screen is unreadable or distorted.

Incorrect characters appear on the screen.

A message, “Unable to create overlay window,” appears when you try to start DVD playback.

-or-

You get poor or no playback of video, DVD or game applications.

-If you are using the AC adapter, or using the battery, and the battery status indicator is on, press Fn + ↑ to make the screen brighter.

-If the power indicator is in blinking, press the power button to resume from the sleep mode.

-If the problem persists, follow the solution in the following problem “The screen is unreadable or distorted.”

-Press Fn+F2 to confirm whether the LCD screen has been turned off.

•Make sure that:

-The display device driver is installed correctly.

-The screen resolution and color quality are correctly set.

-The monitor type is correct.

•Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced.

•Do either of the following:

-If you are using 32-bit color mode, change the color depth to 16-bit mode.

-If you are using a desktop resolution over the optimum, reduce the display resolution and the color depth.

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Lenovo B550, 57323748 manual Troubleshooting Sleep or hibernation problems, Computer screen problems
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B550, 57323748 specifications

The Lenovo B550 (model number 57323748) is a versatile and efficient business laptop designed to meet the demands of professional users who require both performance and reliability. This model stands out in Lenovo's lineup due to its well-balanced combination of features, technologies, and characteristics, making it an ideal choice for both on-the-go professionals and office environments.

One of the key features of the B550 is its durable design. The laptop is built with robust materials that withstand the rigors of frequent travel while maintaining a sleek and professional appearance. The spill-resistant keyboard adds an additional layer of protection, ensuring that accidental spills won't jeopardize the device's functionality.

Under the hood, the Lenovo B550 is powered by a choice of the latest Intel or AMD processors, delivering exceptional processing power for multitasking and demanding applications. Coupled with generous RAM options, users can seamlessly run multiple applications without experiencing lag, making it an efficient tool for productivity.

The B550 also boasts impressive storage options, including solid-state drives (SSDs) that not only increase the speed of boot times and application launches but also enhance overall system performance. Users can choose from a variety of storage capacities to suit their needs, ensuring that they have ample space for files and applications.

Display quality is important for any laptop, and the B550 does not disappoint. It features a high-resolution display with vibrant colors and sharp details, ensuring that users can enjoy crisp visuals whether they're working on a presentation or watching multimedia content. Additionally, anti-glare technology helps reduce eye strain during extended use.

Connectivity is another strong point of the B550. The laptop comes equipped with a range of ports, including USB Type-C, HDMI, and various USB-A ports, allowing for easy connection to peripherals and external displays. Additionally, integrated Wi-Fi and Bluetooth technologies provide reliable wireless connectivity for internet access and device pairing.

Security features are also a priority for the Lenovo B550. The device includes a fingerprint reader and TPM (Trusted Platform Module) to protect sensitive data and ensure secure login. This is particularly important for business users handling confidential information.

In conclusion, the Lenovo B550 (57323748) is a well-rounded business laptop that emphasizes durability, performance, and security. Its combination of advanced technologies and user-friendly features makes it a solid choice for professionals seeking a reliable machine that can keep up with their fast-paced work environment.
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