Appendix A. Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product.

Getting help on the Web -------------------------------------------------------------------------------------------

The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport.lenovo.com.

You can find support information for your Lenovo computer at http://consumersupport.lenovo.com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier.

Calling the customer support center --------------------------------------------------------------------

If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period:

Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

Identification of software problem sources

Configuration of BIOS as part of an installation or upgrade

Changes, modifications, or upgrades to device drivers

Installation and maintenance of network operating systems (NOS)

Installation and maintenance of application programs

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Lenovo B550, 57323748 manual Appendix A. Getting help and service, Calling the customer support center

B550, 57323748 specifications

The Lenovo B550 (model number 57323748) is a versatile and efficient business laptop designed to meet the demands of professional users who require both performance and reliability. This model stands out in Lenovo's lineup due to its well-balanced combination of features, technologies, and characteristics, making it an ideal choice for both on-the-go professionals and office environments.

One of the key features of the B550 is its durable design. The laptop is built with robust materials that withstand the rigors of frequent travel while maintaining a sleek and professional appearance. The spill-resistant keyboard adds an additional layer of protection, ensuring that accidental spills won't jeopardize the device's functionality.

Under the hood, the Lenovo B550 is powered by a choice of the latest Intel or AMD processors, delivering exceptional processing power for multitasking and demanding applications. Coupled with generous RAM options, users can seamlessly run multiple applications without experiencing lag, making it an efficient tool for productivity.

The B550 also boasts impressive storage options, including solid-state drives (SSDs) that not only increase the speed of boot times and application launches but also enhance overall system performance. Users can choose from a variety of storage capacities to suit their needs, ensuring that they have ample space for files and applications.

Display quality is important for any laptop, and the B550 does not disappoint. It features a high-resolution display with vibrant colors and sharp details, ensuring that users can enjoy crisp visuals whether they're working on a presentation or watching multimedia content. Additionally, anti-glare technology helps reduce eye strain during extended use.

Connectivity is another strong point of the B550. The laptop comes equipped with a range of ports, including USB Type-C, HDMI, and various USB-A ports, allowing for easy connection to peripherals and external displays. Additionally, integrated Wi-Fi and Bluetooth technologies provide reliable wireless connectivity for internet access and device pairing.

Security features are also a priority for the Lenovo B550. The device includes a fingerprint reader and TPM (Trusted Platform Module) to protect sensitive data and ensure secure login. This is particularly important for business users handling confidential information.

In conclusion, the Lenovo B550 (57323748) is a well-rounded business laptop that emphasizes durability, performance, and security. Its combination of advanced technologies and user-friendly features makes it a solid choice for professionals seeking a reliable machine that can keep up with their fast-paced work environment.