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Lenovo 57323748, B550 manual Getting help around the world, Appendix A. Getting help and service

Models: B550 57323748

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Appendix A. Getting help and service

To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://consumersupport.lenovo.com.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

•Machine Type and Model

•Serial number of your computer and your proof of purchase

•Description of the problem

•Hardware and software configuration information for your system

Note: For the latest list of customer support center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

Getting help around the world ------------------------------------------------------------------------------

If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://consumersupport.lenovo.com.

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Lenovo 57323748, B550 manual Getting help around the world, Appendix A. Getting help and service

Contents

Lenovo B550 User GuideNotes First Edition January Copyright LenovoDear user Explanation of hard disk capacity Dear userChapter 1. Getting to know your ContentsAppendix F. Features and Chapter 6. Upgrading and replacing„Read this first Important safety informationImportant safety information DangerDanger Important safety informationCorrect usage procedures DangerImportant safety information Service and upgradesDanger Chapter 1. Getting to know your computer Top viewc System status aPower buttonChapter 1. Getting to know your computer select models onlyb Fan louvers Chapter 1. Getting to know your computera Kensington slot c RJ-45portb Optical drive Chapter 1. Getting to know your computera USB port Right-sideviewaSpeakers bIntegrated wireless device switchChapter 1. Getting to know your computer cMicrophone jack dHeadphone jackd Battery latch a Battery latchb Battery pack Chapter 1. Getting to know your computer„Configuring the operating system Chapter 2. Learning the basics„Connecting to the power Installing the battery pack„Shutting down your computer Chapter 2. Learning the basicsPutting your computer into sleep state „Charging the battery Using AC adapter and battery„Checking battery status „Removing the battery packChapter 2. Learning the basics „Handling the batteryUsing the touchpad a Touchpad„Function key combinations Using the keyboard„Numeric keypad Chapter 2. Learning the basicsEnter sleep mode Chapter 2. Learning the basicsChapter 2. Learning the basics OneKey Rescue system buttonSpecial button b Num lock indicator System status indicatorsa Caps lock indicator c Power status indicator„Attaching a security lock not supplied „Using VeriFace„Using passwords Chapter 2. Learning the basicsEnabling Bluetooth communications Connecting external devices„Connecting a universal serial bus USB device Chapter 2. Learning the basics„Hardware connection Chapter 3. Using the Internet„Software configuration Cable„Software configuration Wireless connection„Using Wi-Fi/WiMAX Chapter 3. Using the InternetChapter 4. OneKey Rescue system „IntroductionHow can I prevent problems with my computer? Chapter 5. TroubleshootingFrequently asked questions Where are the recovery discs?Chapter 5. Troubleshooting What can I do if the backup process fails?A Password problem Chapter 5. TroubleshootingDisplay problems TroubleshootingComputer screen problems Chapter 5. TroubleshootingSleep or hibernation problems The screen is blankA hard disk drive problem Chapter 5. Troubleshooting Sound problemsBattery problems A startup problemChapter 5. Troubleshooting Other problems Your computer does not respondThe connected external device does not work Chapter 6. Upgrading and replacing devices Replacing the batteryTo replace the battery, do the following Handling a hard disk drive Replacing the hard disk driveChapter 6. Upgrading and replacing devices To replace the hard disk drive, do the followingChapter 6. Upgrading and replacing devices 5Pull the tab in the direction shown by arrow cTo install an SO-DIMM,do the following Chapter 6. Upgrading and replacing devices9Tighten the screws 0Reinstall the battery Chapter 6. Upgrading and replacing devicesa b a Removing the optical drive Chapter 6. Upgrading and replacing devicesTo remove the optical drive, do the following Setup Poster Chapter 6. Upgrading and replacing devicesAppendix A. Getting help and service Calling the customer support centerAppendix A. Getting help and service Getting help around the worldLenovo warranty service telephone numbers Appendix A. Getting help and serviceWarranty Service Telephone Numbers Caring for your computer Appendix B. Use, and care information„Be careful about where and how you work „Notice of static-electricity„For outdoor use „Be gentle with your computer„Carry your computer properly „Handle storage media and drives properly„Other important tips „Data safety„Take care in setting passwords Appendix B. Use, and care information„What if you are traveling? Accessibility and comfort„Ergonomic information „Questions about vision?„General tips for maintenance Appendix B. Use, and care information„Cleaning your computer display „Cleaning the cover of your computer„Cleaning your computer keyboard Appendix B. Use, and care informationAppendix C. Lenovo limited warranty „What this warranty covers„How to obtain warranty service „Your additional responsibilities „Replacement of a product or partAppendix C. Lenovo limited warranty information.”„Use of personal information „What this warranty does not coverAppendix C. Lenovo limited warranty „Limitation of liability„Other rights „Dispute resolutionAppendix C. Lenovo limited warranty „European Economic Area EEAManufactured by: China Appendix C. Lenovo limited warranty„Suplemento de Garantía para México Tel: +86-512-5735-5000 Marketed byWarranty period Appendix C. Lenovo limited warrantyWarranty information Types of warranty service1 Customer Replaceable Unit “CRU” Service „Types of warranty serviceAppendix C. Lenovo limited warranty 2 On-siteServiceAppendix C. Lenovo limited warranty 5Product Exchange ServiceAppendix D. Customer replaceable units CRUs 1009 Think Place - Building One Morrisville, NC Appendix E. NoticesLenovo United States, Inc U.S.A Attention: Lenovo Director of Licensing„Export classification notice Appendix E. NoticesWindows ENERGY STAR model informationAppendix E. Notices Windows XPWireless related information „Wireless interoperabilityAppendix E. Notices „Safety information related to Mobile Broadband „Usage environment and your healthAppendix E. Notices „Note to CATV system installer „Products with television tuner options installed„Note to CATV system installer Appendix E. NoticesThis warranty does not cover the following Appendix E. NoticesDanger Electronic emissions notices „Federal Communications Commission FCC StatementAppendix E. Notices „German Class B Compliance Statement „Lenovo Product Service Information „Japanese VCCI Class B StatementAppendix E. Notices WEEE and recycling statements Türkiye EEE Yönetmeliğine Uygunluk Beyanı„Korea Class B „General recycling statement„Disposing of a Lenovo Computer Components Japan recycling statementsEU WEEE statements Appendix E. NoticesNotice on deleting data from your hard disk Notice for users in the U.S.AAppendix E. Notices Form Factor Appendix F. Features and specificationsModel Name: Lenovo B550 SystemLenovo Veriface OneKey Index Index Page If your product is not working correctly DO NOT RETURN IT TO THE STORENew World. New Thinking.TM P/N: 147003161-1.1Printed in ChinaLenovo China