If possible, be at your computer when you call. Have the following information available:
vMachine type and model
vSerial numbers of your hardware products
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information
Using other services
If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.
Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot,
To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support/, click Warranty, and follow the instructions on the screen.
For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory/, or you can contact the Customer Support Center. Some fees might apply.
Purchasing additional services
During and after the warranty period, you can purchase additional services, such as support for hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at http://www.lenovo.com.
58User Guide
