Help and service
This section contains information about obtaining help and service.
Using the documentation and diagnostic programs
If you experience a problem with your computer, see Chapter 7, “Troubleshooting and diagnostics,” on page 39. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 55.
If you suspect a software problem, see the documentation, including README files and online help, that comes with the operating system or application program.
Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 40.
Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support/ and follow the instructions.
Calling for service
During the warranty period you can get help and information by telephone through the Customer Support Center.
These services are available during the warranty period:
vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.
vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) available that apply to your hardware.
These items are not covered by the warranty.
vReplacement or use of parts not manufactured for or by Lenovo or
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to device drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
Refer to the safety and warranty information that is provided with your computer for a complete explanation of warranty terms. You must retain your proof of purchase to obtain warranty service.
For a list of service and support phone numbers for your country or region, go to http://www.lenovo.com/support/ and click Support phone list or refer to the safety and warranty information provided with your computer.
Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.
Chapter 9. Getting information, help, and service 57
