IBM 6345, 2194, 2193 manual IBM Diagnostic Programs, Starting PC-Doctor for Windows

IBM Diagnostic Programs

Your computer comes with two diagnostic programs:

•PC-Doctor for Windows: This Windows-based diagnostic program is preinstalled on your computer, PC-Doctor for Windows can diagnose some hardware problems, but it is most effective at diagnosing software problems. For instructions on using PC-Doctor for Windows, see “Starting PC-Doctor for Windows” on page 10-20.

•IBM Enhanced Diagnostics: This program is located on the Product Recovery and Diagnostics CD. IBM Enhanced Diagnostics is independent of the Windows operating system installed on your computer. Although it can diagnose some software problems, it is most effective at diagnosing hardware problems. IBM Enhanced Diagnostics is generally used under any of the following conditions:

–When computer problems prevent you from using PC-Doctor for Windows

–When PC-Doctor for Windows and other diagnostic methods have not been successful in isolating a problem suspected to be hardware related

In most cases, you will want to run PC-Doctor for Windows first. If PC-Doctor for Windows does not detect an error, run IBM Enhanced Diagnostics. This provides the most thorough and effective way of diagnosing a software or hardware problem. Save and print the log files created by both versions of diagnostics. If you are unable to isolate and repair the problem yourself, you will need the logs when you call IBM and speak to a technical-support representative. (The log file created by PC-Doctor for Windows is automatically saved in C:\PCDR\DETAILED.TXT.)

Starting PC-Doctor for Windows

To start PC-Doctor for Windows, do the following:

1.Click Start.

2.Select Programs.

3.Select PC-Doctor for Windows.

4.Click PC-Doctor for Windows.

For additional information about running PC-Doctor for Windows, refer to the PC- Doctor for Windows help system.

10-20IBM Personal Computer User Guide