IBM 2194, 6345, 2193 manual Flat rate, 10IBM Personal Computer User Guide

Flat rate

You may call the IBM PC HelpCenter to purchase support for a single incident or multiple incidents (in Canada, call the toll free number listed on page 2-9). The flat- rate option is not available in Australia or New Zealand.

Single incident

The single call option allows you to pay a flat fee for each individual problem you need to resolve. This option is payable only by credit card.

3-incident pack

The 3-incident pack allows you to purchase a block of problem resolutions at a discount from the single incident price. This option is payable only by credit card. The

3-incident pack expires one year from the date of purchase.

5-incident pack

In Australia and New Zealand, the 5-incident pack allows you to purchase a block of problem resolutions at a discount from the single-incident price. The 5-incident help pack expires one year from the date of purchase.

10-incident pack

In the United States, Canada, Australia, and New Zealand, the 10-incident pack allows you to purchase a block of problem resolutions at a discount from the single- incident price. The 10-incident pack expires one year from the date of purchase.

An incident is a request for telephone assistance about a single question or problem. An incident may involve multiple conversations or actions which may include (but are not limited to):

•your initial request

•research by IBM

•a call back from IBM to you

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