Table 1: Hardware problems (Continued)

If the problem is:

Here's what to do:

 

 

 

 

 

 

 

 

 

 

 

 

Mouse does not work

1. Move the mouse onto a mouse pad and try using it.

 

2. Make sure you are using a screen that allows the use

 

of a mouse. Some screens do not.

 

3. Make sure the mouse cable is correctly and securely

 

connected to the mouse port (not the keyboard port)

 

on the back of the system unit.

 

The mouse port has this symbol next to it to help you:

 

 

 

 

 

4. Clean the mouse.

 

a. Turn the computer off.

 

b. Disconnect the mouse cable from the system unit.

 

c. Turn the mouse upside down. Unlock the retainer

 

 

on the bottom of the mouse by turning it

 

 

counterclockwise. Now turn the mouse right-side

 

 

up, and the retainer and the ball will drop out.

 

d. Using a damp cloth, wipe the outside of the mouse

 

 

and the retainer. Be sure to wipe the rollers inside

 

 

the mouse.

 

e. Insert the ball and retainer. Lock the retainer by

 

 

turning it clockwise.

 

f.

Reconnect the mouse cable to the system unit.

 

g.

Turn on the computer.

8.Turn the system unit off, wait 10 seconds, and then turn the system unit on again.

Note: If any of these problems continue after taking the actions listed, see “Chapter 2. HelpWare support and services” for information on obtaining service.

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IBM 2193, 6345, 2194 manual 10-10IBM Personal Computer User Guide