Requests for assistance on multiple questions or problems will be considered as multiple incidents.

To order additional support packages

Refer to page 2-7 for the phone numbers and hour of operation in your country.

In the United States and Canada, use the following part numbers when you call:

 

US Part Number

Canada Part Number

Single incident

2419720

EPCS1

3-incident pack

2419721

EPCS3

10-incident pack

2419722

EPCS10

International Warranty Service - Not Available

International Warranty Service (IWS) is an IBM program that is available on selected IBM Commercial Personal Computer products. IWS allows customers who travel or need to move products to another country to register the products with IBM's International Warranty Service Office (IWSO). Upon registering the product with the IWSO, IBM will issue a certificate that will be honored wherever IBM or IBM resellers sell and service IBM Commercial Personal Computer products. The IWS program is not available for products.

HelpWare support and services 2-11

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IBM 2193, 6345, 2194 manual To order additional support packages, International Warranty Service Not Available